Customer Support Consultant

Join one of Australia’s most trusted brands
- Supportive environment with structured wellbeing programs
- Free onsite parking

**About the role**:
As a National Customer Support Consultant at our Revesby office, NSW, you’ll be committed to delivering exceptional support to our customers and contractors at B&D Australia, enabling all jobs to be completed smoothly and efficiently. You will be joining a team that promote a fun, supportive environment and are committed to ensuring your enjoy coming to work everyday.

Day to day you’ll be busy with a range of phone and administration-based responsibilities, focusing on taking calls for Dealer bookings & Follow ups. You’ll use your attention to detail to accurately enter customer orders into our systems and ensure the order is seen through the manufacturing process and delivery to our dealers. This is a busy and fast-paced role, where you’ll need to manage urgent problems and requests so your switched-on nature and ability to stay calm under pressure will ensure you thrive.

This is a full-time position that will see you working Monday to Friday office hours.

**Benefits**
- Give back to your community by using your “Supporting the Community” action day (1 day per year)
- Enjoy access to the DuluxGroup product ranges at a discounted rate
- The opportunity to work flexibly - we endeavor to work with our people to allow them to bring their best self to work
- For parents - a Parental Leave package of 20 weeks paid leave for the primary carer
- Enjoy true recognition through our various employee award schemes
- Access to learning and development opportunities to support your growth and development across multiple business units and locations

**Skills & Experience**:
You’ll be a critical point of contact for many of our B&D customers, so you’ll need excellent communication skills both written and verbal, the ability to think on your feet and a resilience to deal with challenging situations to succeed. As you’ll be joining a small, close-knit team a positive approach to teamwork is a must - as is a reliable, friendly and adaptable nature. Other key skills and experience include:

- A career minded, driven approach
- Experience in a customer service related role
- A willingness and enthusiasm to learn
- Intermediate computer skills - particularly MS Office, SAP and Sales Force would be an advantage

With your dedication and hard work, the learning and development opportunities are endless. By joining this team you’ll work with others who are passionate and proud of what they do.

This is a great opportunity for those in a service related industry to join a market leader to grow your career. You will be surrounded by people that care about your success and development.

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 8,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China, United Kingdom and Europe.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within our B&D Group business.

B&D is a leading Australian and New Zealand manufacturer and marketer of premium branded garage doors and automatic openers for residential and commercial use. The B&D Roll-A-Door has been named as one of Australia’s most successful innovations.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process.

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