Outbound Customer Support Representative

2 weeks ago

Revesby, Australia Hitachi Construction Machinery Full time

**The Opportunity**

An exciting opportunity has become available in our National contact centre based in Revesby. We are looking for an Outbound Customer Support Representative you will be in charge of managing outbound correspondence to existing Hitachi Clients regarding machinery maintenance, servicing and parts availability and quotation enquiries.

The position is a Full time opportunity, working Monday - Friday on the 9am - 5pm.

**Hitachi Benefits**:

- ** TWO bonuses a year**:Potential to earn biannual bonuses providing increased earning capacity
- ** Competitive pay rate**: A rewarding above ‘award’ base pay rate
- ** Health**:Discounted Medibank health insurance policy
- ** Wellness program**:access to Employee Assistance Program
- ** Stability**:Permanent Full Time Position in a leading OEM with long term job security
- ** Uniform**: Generous corporate uniform supplied
- ** Training and Development**: Continuous training and upskilling with real career development opportunities, start your rewarding career now
- ** Home Electrical Appliances**: Employee exclusive staff discounts on Hitachi goods
- ** Company culture**: Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work

Location: Revesby with access to **FREE onsite parking**

**About you**
- Experience in an Outbound Call Centre or in a similar role is an advantage but not necessary
- High level of attention to detail as you will be entering essential information in our systems
- Dealing with others openly and honestly.
- Maintains professionalism in their appearance, communication, behaviour and interaction with others.
- Sound knowledge of earthmoving equipment is an advantage
- Experience in a parts environment in earthmoving or associated industries
- Computer literacy in company mainframe and Microsoft office package
- Excellent written and verbal communication skills to direct high-volume enquiries
- Processing internal/counter sales orders will be advantageous
- Ability to create purchase orders and raise invoices
- helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues
- Aptitude to navigate multiple systems and databases simultaneously
- The ability to professionally articulate to internal and external customers

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

**About Us**

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and d***

**Our Culture**

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi’s continued success. We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research.

**How to Apply**

Video

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