Incident and Operations Officer

**About the Department**

A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.

**About the Division**

The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.

**About the Unit**

The Strategy and Logistics unit plays a pivotal role by supporting all units through comprehensive management of budgets, procurement, contract negotiations, and human resources, fostering a conducive work environment essential for the Security and Emergency Management Division's overall success and operational coherence.

**About the role** - Ongoing, Full-time

This varied role is a fantastic opportunity to develop your career in government and an opportunity to build your experience in a highly operational Division, with full training and support provided to help you succeed in the role.

The Incident and Operations Officer is a highly operational role, responsible for providing essential support across the division, including managing a variety of inboxes, responding to school and supplier queries, checking and processing invoices, and assisting with security administration tasks. The role is also responsible for assisting school staff over the phone with reporting incidents that may impact students or education continuity, and advising callers on essential actions that they must take in response to the incident as required by departmental policy or legislation. This role supports various units with operational tasks, contributing to the smooth running of day-to-day activities, and helping achieve the division's overall objectives.

The role may be required to work shift work, and be available outside of business hours to support the department and whole of government emergency management operations. This is anticipated to occur infrequently at times of significant emergencies.

**Key Duties**
- On a daily basis, manage multiple mailboxes and respond to school and supplier queries
- Manage supplier invoicing and record keeping as per established procedures
- Provide security administration support as required, for example ordering and programming keys and fobs
- On a regular basis, take calls and support/guide school staff in reporting incidents. Advise callers on essential actions that must be taken by the school in line with departmental policies and procedures for incident response
- Additional related administrative duties as directed

**Why Work With the Department of Education?**
- Meaningful work that actually makes a difference
- Hybrid working arrangements available.
- Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement
- Career progression opportunities
- The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
- Employee Wellbeing Support Services available to all department staff

**How to Apply**

Applicants are required to submit a CV and cover letter summarising their skills and experience (no more than two pages).

If you wish to discuss the position further, please contact **Marketa Silhar** on** 0448 982 083.**

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

**Applications close** 11:59pm on Tuesday 15th July 2025.