Finance Systems Support Analyst

MinterEllison is Australia’s largest law firm and provides legal and consulting services.

Purpose is at our core. We create lasting impacts with our clients, our people and our communities. Our teams collaborate and deliver to our Purpose, and consistently work to embed our values into everyday actions. Clients rely on our expertise and insights. They value our responsive, creative and commercial approach. We are curious by nature, diverse in our disciplines and authentic in our relationships.

Diversity and inclusion is at the core of our Purpose and informs the way we work with each other, our clients and in the community. We know that when we bring together diversity of thinking, skills, experience, gender identity, backgrounds and orientations, we get better results.

**The Team**
The Finance Support and Training team plays a critical role in supporting the firm to most efficiently and effectively use the firm's finance system (Elite 3E) software to meet business requirements.

This role is the primary interface between the Finance systems team and all users of Elite 3E. This position will report directly to the Support and Training Manager to ensure the effective operations of Elite 3E and achieve new project deadlines.

A permanent opportunity is available for a Finance Systems Support Analyst to join our Finance Support and Training team. In this role you will be the primary interface between the Finance systems team and all user of Elite 3E to provide expert user support.

**Your Role**

In this role you will have the opportunity to:

- Provide responsive, client focused, first tier systems support through investigation, diagnosis and rectification of issues
- Identify, classify and escalate issues to second tier support
- Provide excellent finance and billing support to front end users
- Analyse user requirements and identify knowledge gaps in user skills and knowledge and provide specific training as required
- Co-ordinate with other members of the Finance Support and Training Team to ensure that the Help Desk is adequately staffed and systems support activities are equitably distributed throughout the team
- Conduct system testing and co-ordinate UAT efforts for ongoing system improvements
- Develop, modify and deliver on-going training modules specific to the needs of MinterEllison and evaluate the efficiency of those modules
- Maintain training materials, including documentation of all business processes (including policies, procedures, forms, workflow, integrations, formats/templates, associated reports and notifications)
- Provide local Financial Services support including general and trust receipting (as needed), after-hours support for time zone coverage (where applicable) and billing support for end of month

**More About You**

We welcome applicants who have:

- At least 5 years functional business experience in system support and training.
- Experience in working with critical finance management systems, experience with Elite 3E would be highly desirable.
- Polished communication style in presenting technical information in a way that is easy to understand
- Strong analytical and investigative skills
- Strong written and verbal communication skills

**Why MinterEllison**:
MinterEllison is recognised annually as a Top Attraction Firm by Lawyers Weekly as voted by our peers. We are a WGEA Employer of Choice for Gender Equality in Australia and we hold Gold employer status with the Australian Workplace Equality Index (AWEI).

We make diversity in all its forms central to collaboration. This is why we offer hybrid working options to encourage balance, wellbeing and support for sustainable ways of working. We offer up to 20 weeks paid parental leave for the primary carer within the first 24 months following birth or adoption, and a range of social, financial and health benefits, including free gym membership - all with no minimum tenure.

**How to apply**: