Service Centre Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


Job Description

An exciting opportunity has become available for a dynamic and experienced Service Centre Manager to lead our Eastern Creek site which is a new site transitioning to future automation. This role is perfect for someone with a passion and strong experience to deliver operational results through leading people and a proven track record in managing major projects in automation transformation.

Location: Eastern Creek, NSW
Reports to: Regional Operations Director, NSW

Key Responsibilities:

- Health & Safety Leadership: Responsible and accountable for occupational health and safety of employees, contractors and site visitors as per corporate and legislative requirements.
- Delivering results: Lead and inspire a team of 80+ people to ensure the site meets business objectives in safety, quality, productions and cost.
- People Leadership: Manage and develop the site leadership team to create a positive and diversified work culture. Ensure effective employee relations and a sound industrial relations culture. Take the lead in Enterprise Agreement negotiations.
- Continuous Improvement: Drive operational excellence and foster a continuous improvement culture. Ensure seamless implementation of best practices.
- Business planning: Collaborate with regional and national supply chain teams to create a 5-year site plan and budget to meet business future requirements.
- Strategic projects: Plan and manage major strategic projects to achieve the 3-year plan, including planning and managing for equipment upgrade and automation.
- Customer Focus: Act as the primary liaison between the site and other internal teams to meet customer demand and requirement.

Key Competencies / What You Bring:

- People Leadership: Thrive on developing others, building high-performing teams, and motivating your workforce. A strong background in managing large teams and delivering results in a fast-paced industrial setting.
- Strategic Agility: See the bigger picture and align site operations to meet long-term business objectives.
- Driving for improvement: Strong experience in step changing the site performance with proven results.
- Project Management: Proven experience in leading major projects from planning through to successful execution.
- Financial Acumen: Strong background in business planning, budget management, and achieving financial targets.
- Conflict Management & Negotiation Skills: Solid experience in industrial relations, HR, and managing workplace disputes.
- Relevant Qualifications: Tertiary qualifications in a related field are desirable, but experience and demonstrated results are key.
- Excellent Communication: Effective verbal and written communication skill at all levels.
- Proficient in Microsoft Office

Remote Type

Not Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.