Concierge Attendant- Crown Towers Perth

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change  - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown Towers Perth is the ultimate destination for luxury accommodation and exceptional guest experiences.

As a Concierge Attendant, you will play a key role in crafting extraordinary moments for our guests by securing arrangements for events, activities, transport, and additional services throughout their stay. You will be part of a highly regarded, guest-dedicated team known for its commitment to excellence and personalised service, in line with Crown's renowned standards.

You will actively support the smooth day-to-day operations of the Concierge desk, performing duties such as booking tours, transfers, and restaurant reservations. With a strong focus on attention to detail and genuine hospitality, you will help create seamless and memorable experiences for every guest.

We are seeking an enthusiastic and dedicated team member to join the Concierge Team on a part-time basis, with a guaranteed 48–76 hours per fortnight. This is a unique opportunity to contribute to one of Perth's most prestigious hotel teams and grow within a culture of service, pride, and professionalism.

Key Responsibilities

• Provide a personalised and engaging level of service to all guests, recognising and attending to individual needs
• Assist with daily Concierge operations, including booking tours, transfers, and reservations
• Maintain current knowledge of Crown products, services, and local attractions
• Support the overall Front Office operation, including check-in/check-out and pre-arrival contact
• Ensure accurate handling of financial transactions and adherence to cashiering procedures
• Participate in team briefings and training, and contribute to a positive team environment
• Consistently embody Crown's standards of impeccable grooming, presentation, and professional conduct

About you

You'll bring the following:

• A passion for delivering exceptional guest experiences with warmth, professionalism, and attention to detail
• Strong administrative and computer skills, particularly with Microsoft Office Suite (OPERA experience desirable)
• Excellent time management and multitasking abilities in a fast-paced environment
• A high level of discretion and the ability to maintain confidentiality at all times
• Previous experience in a frontline hotel operations role, with a genuine pride in representing Crown Resorts

Additional Information

This role requires

• Minimum of 3 years' experience in a hotel lobby role, with at least 2 years preferably spent at a Concierge desk
• Experience with dealing with high level guests.
• Perth local knowledge is preferable

Crown Towers Perth offers exceptional exposure to luxury experiences and continuous learning. As a proud Les Clefs d'Or Concierge desk, we are committed to excellence and actively support the development of our team members, including those aspiring to join the prestigious society.

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.