Client Services Officer

1 day ago

Canning Vale, Australia APM Full time

Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients.

Join a team of customer service officers working at Assure Programs and look forward to a workplace where you can thrive, supporting people to access the mental health and wellbeing services that we offer.

**Working as part of this team you’ll**:

- Take inbound calls and confidentially capture caller data into our systems
- Listen to the client and provide information on Assure’s counselling, wellbeing, coaching and development programs
- Schedule appointments between the client and our team of psychologists
- Use empathy and communication skills to be of calm, helpful service to people in their time of need

**National opportunities to move and grow**

Assure Programs is part of the APM Group, with multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both

**Your weekends, are yours**

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.

**What we’re looking for**

Call centre experience is not required. In fact, we find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.
- _
- We're committed to Equality, Diversity and Inclusivity_
- We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do._

  • Client Services Officer

    2 weeks ago

    Canning Vale, Australia Australian Laboratory Services Full time

    Full Time position with career development opportunities - Training and support provided - Staff discounts and free onsite parking ALS is using the power of testing to solve complex challenges. With a passion for science, we serve clients with data-driven insights for a safer and healthier world. **The Role**: The Geochemistry Division at Canning Vale - WA...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Client Services Officer

    3 days ago

    Canning Vale, Australia APM Group Full time

    Location Canning Vale, WA - Job Type Part Time - Brand APM Group Reference REF823H Forget everything you know and expect about working in a call centre customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. At Assure, we coach and encourage you to focus on delivering a quality experience...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Australia APM Full time

    In the Client Coordination Centre, you’re encouraged to think laterally to generate the best scheduling options for older Australians and our Assessors! We will coach and encourage you to focus on delivering a quality, timely experience for our clients. We don’t focus on call volumes and durations - we want to see efficient and timely scheduling. Join...

  • Client Services Officer

    1 week ago

    Canning Vale, Australia Lifecare Full time

    **Job Description** About the role** Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Canning Vale. This is a Monday to Friday role working 9am to 5pm, weekends are yours to enjoy, you...

  • Client Services Officer

    2 days ago

    Canning Vale, Australia APM Full time

    **About the role** Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a part-time role (32 hours - Mon, Wes, Thur, Fri) working to support our Allied Health team in Canning Vale. This is a Monday to Friday role working 9am to 5pm, weekends are yours to...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients. Join a team of customer service officers...

  • Client Services Officer

    3 days ago

    Canning Vale, Western Australia Lifecare Australia Full time $50,000 - $70,000 per year

    About The RoleLifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a part-time role working to support our Allied Health team in Canning Vale.In this role you will provide responsive and efficient clerical services to our team members, stakeholders and the...

  • Client Services Officer

    3 days ago

    Canning Vale, Western Australia Lifecare Full time $60,000 - $80,000 per year

    Job DescriptionAbout the roleLifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Canning Vale.In this role you will provide responsive and efficient clerical services to our team members,...

  • Client Services Officer

    3 days ago

    Canning Vale, Western Australia APM Full time $60,000 - $80,000 per year

    About The RoleLifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Canning Vale.In this role you will provide responsive and efficient clerical services to our team members, stakeholders and the...