Client Services Officer

1 week ago

Canning Vale, Australia APM Full time

In the Client Coordination Centre, you’re encouraged to think laterally to generate the best scheduling options for older Australians and our Assessors We will coach and encourage you to focus on delivering a quality, timely experience for our clients. We don’t focus on call volumes and durations - we want to see efficient and timely scheduling.

Join our team and look forward to a workplace where you can thrive as you connect with older adults who need an assessment so they can access services.

**Working as part of this team you’ll**:

- Schedule appointments between the client and our team of Assessors
- Handle a mixture of inbound and outbound calls and confidentially capture caller data into our systems
- Listen to the client, understand their enquiry and assist to deliver the best possible client outcome
- Collaborate with other team members and departments to deliver optimal solutions
- Use empathy and communication skills to understand our clients’ needs

**Convenient, central location**

You’ll enjoy all the amenities of our modern office space and the convenience of being in a central location, easily accessible by car or public transport.

**National opportunities to move and grow**

APM group has multiple brands and a team of 7500+ enabling better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both

**Your weekends, are yours**

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.

**What we’re looking for**

Call centre experience is not essential. In fact, we sometimes find that experience in retail, sales, hospitality and corporate roles develops skills and life experience that are highly suited to this role.

To be successful, you should:

- Have a passion for delivering an outstanding client experience
- Be able to multitask across different systems including the Microsoft Office suite and CRMs
- Be a fast, autonomous worker who can work effectively alone and within a team setting; and
- Have a high level of attention to detail and resourcefulness
- _
- We're committed to Equality, Diversity and Inclusivity_
- We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do._

  • Client Services Officer

    1 week ago

    Canning Vale, Australia Australian Laboratory Services Full time

    Full Time position with career development opportunities - Training and support provided - Staff discounts and free onsite parking ALS is using the power of testing to solve complex challenges. With a passion for science, we serve clients with data-driven insights for a safer and healthier world. **The Role**: The Geochemistry Division at Canning Vale - WA...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join our team of client services officers and...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Western Australia APM Full time $60,000 - $80,000 per year

    Forget everything you know and expect about working in a call centre customer service team. This is a customer service environment where you're encouraged to use initiative and your brain. At Assure, we coach and encourage you to focus on delivering a quality experience for our clients first time, every time. At Assure, we pride ourselves on delivering...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Western Australia Assure Programs Full time $60,000 - $80,000 per year

    Job Description Forget everything you know and expect about working in a call centre customer service team. This is a customer service environment where you're encouraged to use initiative and your brain. At Assure, we coach and encourage you to focus on delivering a quality experience for our clients first time, every time. At Assure, we pride ourselves on...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Australia APM Full time

    About the role Working closely with your team leader and fellow team members you will have the opportunity to really help our clients improve their lives. A true passion for awesome customer service is a must and you will find you will be surrounded by like-minded people across the company. As a Client Services Officer in the APM Service Centre you will be...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Australia Lifecare Full time

    **Job Description** About the role** Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Canning Vale. This is a Monday to Friday role working 9am to 5pm, weekends are yours to enjoy, you...

  • Client Services Officer

    1 week ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients. Join a team of customer service officers...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Western Australia Lifecare Full time $70,000 - $120,000 per year

    Job DescriptionAbout the roleLifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Canning Vale.In this role you will provide responsive and efficient clerical services to our team members,...

  • Client Services Officer

    2 weeks ago

    Canning Vale, Western Australia APM Full time $104,000 - $130,878 per year

    About The RoleLifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Canning Vale.In this role you will provide responsive and efficient clerical services to our team members, stakeholders and the...