
Premier Customer Care Representative
19 hours ago
Responsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.
- Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issues
- Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations
- Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns
- Partners with management to develop and implement strategies for improving customer satisfaction and retention
- Performs other duties as assigned
Minimum Education
Secondary education or equivalent
Minimum Experience
- At least two (2) years of relevant work experience in customer service and interaction
- For Associate level, prior experience is not required
- For Senior level, at least three (3) years of relevant work experience in customer service and interaction is required
Knowledge, Skills and Abilities
- Good knowledge of Microsoft / Office PC
- Strong problem-solving skills
- Good written & verbal communication
**Preferred Qualifications**:
**Pay Transparency**:
**Pay**:
**Additional Details:
**FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
**Our Company**:
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
**Our Philosophy**:
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
**Our Culture**:
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
-
Customer Support Representative
5 days ago
Eagle Farm, Queensland, Australia Haynes Group Full time $60,000 - $80,000 per yearHaynes Group is part of a large family of companies, and we pride ourselves on the fact that we can offer solutions to our customers. We believe that people do amazing things and surrounding ourselves with people who are as committed as us at providing a safe and highly productive working environment for our employees.Haynes is seeking experienced Customer...
-
Customer Service Representative
1 week ago
Eagle Farm, Australia Protecta Full time**Introduction**: About Us Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer...
-
Customer Experience Relationship Representative
2 weeks ago
Eagle Farm, Australia Fedex AMEA Full timeResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty through...
-
Customer Care Coordinator
1 week ago
Eagle Farm, Australia Lorna Jane Full time**At Lorna Jane**: - We think customer, they are at the heart of everything we do. - We are accountable, we take personal responsibility for our results and our growth, and we think, act and make decisions with intention. - We challenge the status quo, we are game changers, the world has enough followers. - We are hungry for success, and we never give up on...
-
Customer Service Representative
1 week ago
Eagle Farm, Australia Simba Car Hire Brisbane Airport Full time**Immediate Start** **Role Overview**:In this role, you will not only provide exceptional service to our valued customers but also play a key role in business development, team building, and sales. We're searching for someone who thrives on interaction, is committed to exceeding client expectations, and is keen on creating an ethical, competent, and...
-
Customer Service Representative
7 days ago
Eagle Farm, Australia Simba Car Hire Brisbane Airport Full time**Immediate Start** **Role Overview**:In this role, you will not only provide exceptional service to our valued customers but also play a key role in business development, team building, and sales. We're searching for someone who thrives on interaction, is committed to exceeding client expectations, and is keen on creating an ethical, competent, and...
-
Sales Representative
2 weeks ago
Eagle Farm, Australia PUMA Full time**YOUR TALENT**: The Ultimate Game Plan! We’re looking for someone who knows how to execute in the clutch—someone who thrives under pressure, brings passion to the team, and can juggle multiple priorities like a true MVP. Here's what you'll need to bring to the game: - Achieve sales & margin targets by building strong relationships with Cobra PUMA Golf...
-
Customer Experience Specialist
1 week ago
Eagle Farm, Australia Autoleague Full timeFantastic career opportunity with a leading automotive group! - No experience or formal qualifications required; in-house training provided - The opportunity to earn uncapped commission in line with performance **Are you **self-motivated, dedicated and understand the importance of always putting the customer’s needs first?** *** **Are you looking to...
-
Sales and Customer Service Representative
12 hours ago
Eagle Farm, Queensland, Australia Simba Car Hire Sydney Full time $2,950 - $35,780 per yearAbout the RoleJoin the Simba Car Hire team as a Part-time/Full-time Customer Service & Sales Officer, where you'll play a key role in delivering exceptional customer service while actively contributing to our sales and operational success. As the first point of contact for our customers, you'll assist with rentals, resolve queries, and offer tailored...
-
Customer Care Coordinator
5 days ago
Eagle Farm, Australia Lorna Jane Full timeWe have an exciting opportunity for a Customer Care Coordinator to join our team at Lorna Jane HQ on a 3-month fixed term contract with possibility of extension. About the Role The Customer Care Coordinator is responsible for encompassing a solution focused customer experience. You will be responsible for amplifying brand service culture by creating...