Customer Care Coordinator

8 hours ago

Eagle Farm, Australia Lorna Jane Full time

Why Lorna Jane?
At Lorna Jane, we’re more than just activewear; we’re a movement that inspires women to live their best, most active lives. We’re passionate about empowering our team and customers alike, with a commitment to creating a supportive and inclusive workplace. When you join Lorna Jane, you’re joining a family that values growth, wellbeing, and making a positive impact.
What is the role?
We’re seeking a fulltime Customer Care Coordinator to join our Brisbane Head Office.
This role is responsible for delivering a solution-focused customer experience, embodying and amplifying Lorna Jane's service culture. You will play a pivotal role in creating innovative solutions to engage and connect with Lorna Jane customers worldwide.
What You’ll be doing
**As our Customer Care Coordinator you’ll**:

- Engage with our LJ customers through Live Chat, providing timely and friendly assistance
- Address customer inquiries and escalations professionally, offering effective solutions to meet their needs
- Educate, inspire, and style our customers to ensure a seamless and enjoyable online shopping experience
- Achieve and maintain KPIs and benchmarks, consistently delivering high-quality service standards
- Collaborate with internal and external teams to investigate and resolve customer queries efficiently
- Gather and share customer insights with the business to drive continuous improvement and positive change

Who We’re Looking For
**We’re seeking someone who has**:

- Proven customer service expertise in dynamic, customer-facing roles
- Excellent communication skills with the ability to respond swiftly and accurately, complemented by fast and precise typing abilities
- A customer-focused mindset, driven by a strong commitment to delivering exceptional service
- The ability to maintain composure and professionalism in challenging situations
- A genuine passion for Lorna Jane and embracing the Active Living Philosophy

Our Commitment to you
At Lorna Jane, we’re committed to creating a workplace where everyone feels valued and included. We embrace diversity in all its forms and have worked hard to ensure our hiring practices are fair and free from bias.
Why you’ll love working here
- Prime Location: Enjoy free onsite parking, making your daily commute hassle-free.
- Onsite Café: Start your day right with our Nourish Café, where you can enjoy healthy and delicious meals without leaving the office.
- Exclusive Discounts: Take advantage of generous discounts on the latest Lorna Jane collections, so you can live the active life we promote.
- Early Access: Be the first to see and experience our new collections before they hit the stores. As part of the HQ team, you’ll get exclusive early access to view our latest designs.
- Community Engagement: Get involved in company events and initiatives that support and inspire our community. You’ll have the chance to participate in events that align with our mission of empowering women to live their best lives.
- Team Spirit: Join a supportive team that’s more like a family. We celebrate our wins together and collaborate to make a real impact

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