Contact Centre Trainer

6 days ago

Mount Waverley, Australia I-MED Full time

I-MED Radiology Network is Australia's largest medical imaging network, with more than 240 clinics located in metropolitan, regional and rural communities throughout Australia. We foster a culture of engagement, inclusiveness and collaboration as we strive to continually improve all that we do. We offer development opportunities that will help you grow both professionally and personally.

Reporting to the Contact Centre Lead Trainer, your role will be based in a busy, yet supportive inbound contact centre where you will be responsible for educating, coaching, and developing our Contact Centre Agents to provide exceptional service to our patients and referrers.
You will manage and lead new starter induction training and provide ongoing development to current employees. The core hours of this role are Monday to Friday, 8:30am - 4:30pm, with the potential for some flexibility.

Location
The office is in Mount Waverley and is well serviced by public transport and plenty of secure on-site parking. Some local and interstate travel will be required for this role.

The role
You will deliver high quality training sessions across multiple mediums, ensuring alignment with I-MED standards and requirements. This is a hands-on role where you will actively engage with employees in interactive inductions ensuring complex booking information is communicated effectively to the team.
You will have previous experience in delivering training programs and successfully managing the development of staff.

We Offer
- A collaborative and professional working environment that is committed to your health and well-being with access to our employee assistance program
- Competitive remuneration package with flexible work options
- Comprehensive induction training and ongoing development opportunities
- A range of employee benefits, such as paid parental leave and discounted health insurance
- A Contact Centre Reward and Recognition program
- Opportunity to be part of a fun dedicated team that celebrates wins and successes

How do you apply?

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