Contact Centre Team Leader

15 hours ago


Mount Waverley, Australia I-MED Full time

As Contact Centre Team Leader, you will play an important role in delivering high-quality contact centre services for I-MED clinics around Australia. You will focus on influencing your team by motivating and coaching your team, helping them to understand I-MED products and services and provide superior customer service and genuine patient care.
Leading a team of 12-15 Agents, you will build and drive performance to ensure end-customers and referrers have an excellent service experience.
You will manage day-to-day line activities, priorities and make risk and impact assessments within existing processes, manage rosters and absenteeism in conjunction with the workforce planning system and Contact Centre Manager.
Our office is located on Ferntree Gully Road in Mount Waverley and is well serviced by public transport. Free on-site car parking is available. Our Contact Centre Reward and Recognition program and Engagement team help create a positive, fun, and engaging workplace that celebrates wins and successes.

About You
You'll bring proven leadership skills, including the ability to effectively influence others to achieve. Your exceptional communication skills will enable you to build and maintain strong relationships with key stakeholders.
You have a proven track record as a resilient Team Leader with at least 3 years' experience in a high-volume contact centre environment, preferably in an inbound capacity.
While prior knowledge of radiology is not necessary, you possess experience in people performance and development, engagement and the proven capability of managing customer feedback processes and systems.

We foster a culture of engagement, inclusiveness and collaboration as we strive to continually improve all that we do. We offer development opportunities that will help you grow both professionally and personally.



  • Mount Waverley, Australia I-MED Full time

    I-MED is pleased to be offering a new opportunity for a Contact Centre Team Leader to join the team in Mount Waverley, leading a dedicated team of Contact Centre Agents. Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre where you will be responsible for the day-to-day operations of your team to...

  • Contact Centre Trainer

    15 hours ago


    Mount Waverley, Australia I-MED Full time

    I-MED Radiology Network is Australia's largest medical imaging network, with more than 240 clinics located in metropolitan, regional and rural communities throughout Australia. We foster a culture of engagement, inclusiveness and collaboration as we strive to continually improve all that we do. We offer development opportunities that will help you grow both...


  • Mount Waverley, Australia I-MED Full time

    About I-MED I-MED Radiology is Australia's largest medical imaging network with more than 240 clinics located throughout Australia and with just over 4500 employees. Our Vision at I-MED Radiology is to be the most respected and trusted medical imaging specialists in the world. Our Vision is underpinned by our purpose - to save lives and reduce...


  • Mount Waverley, Australia I-MED Full time

    **About us**: I-MED Radiology Network is Australia's largest medical imaging network, with over 240 clinics across metropolitan, regional, and rural communities. Our goal of being the world's most respected and trusted medical imaging specialists is underpinned by a core purpose: to save lives and reduce uncertainty. We believe in working as a team and...

  • Contact Centre Agent

    2 weeks ago


    Mount Waverley, Australia I-MED Full time

    **Job Title**: Contact Centre Agent **Company**: I-Med Radiology Network **Location**: Mount Waverley, Victoria, Australia **About the company**: At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this! Our Contact Centre agents are a pivotal part of our business. They...


  • Mount Waverley, Australia I-MED Full time

    **Job Title**: Contact Centre Agent **Company**: I-Med Radiology Network **Location**: Mount Waverley, Victoria, Australia **About the company**: At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this! Our Contact Centre agents are a pivotal part of our business. They...


  • Mount Waverley, Australia I-MED Full time

    Contact Centre Agent (Inbound Calls) **About I-Med**: At I-Med, we value quality, innovation, compassion, connection, and teamwork, and our people are at the heart of everything we do. As one of the largest providers of medical imaging in the world, we operate 250 clinics across Australia and perform over 6 million patient procedures each year. **About the...

  • Contact Centre Agent

    15 hours ago


    Mount Waverley, Australia I-MED Full time

    **About I-Med**: At I-Med, we value quality, innovation, compassion, connection, and teamwork, and our people are at the heart of everything we do. As one of the largest providers of medical imaging in the world, we operate 250 clinics across Australia and perform over 6 million patient procedures each year. **About the Role**: As a Contact Centre Agent at...

  • Contact Centre Agent

    16 hours ago


    Upper Mount Gravatt, Australia I-MED Full time

    Are you passionate about helping others and looking for a rewarding career in a supportive environment? Look no further! Our Upper Mount Gravatt Clinic is seeking enthusiastic and dedicated Contact Centre Agents to join our team, making bookings for the Brisbane South area. **Why You'll Love Working With I-MED**: **Regular Hours**: Enjoy a consistent work...


  • Mount Waverley, Australia Techtronic Industries (TTI) Full time

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...