Administrator

Our West Perth based client is seeking a personable and switched-on Broker Support Administrator to join their team. This is a busy and varied role for someone who loves offering great customer service.

**Broker Support Administrator**

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

Our West Perth based client is seeking a personable and switched-on **Broker Support Administrator** to join their team. This is a busy and varied role for someone who loves offering great customer service.

**Location**: West Perth, WA

**Working hours**: Monday - Friday 8.30am - 4.30pm

**Start Date**: ASAP

**Pay Rate**: $33 per hour + superannuation

**Duration**: 3 - 6 months (assignment may extend)

**The Role**

**Responsibilities will include**:

- Answer broker queries on loan approval conditions
- Escalation requests for deals outside of service levels
- Assistance with urgent approvals and settlements
- Loan status tracking
- Introducer site password resets
- Application to settlement enquiries
- Responsible for the administration and upkeep of property portfolio
- ensuring efficient coordination with concerned parties such as agents, tenants, prospective clients
- Maintaining client accounts and file documentation
- Preparing and proofreading documents
- Conducting relevant market research as directed by brokers
- Generating marketing material and liaising with internal departments to create content
- General administration duties
- Loan processing and ensuring lender submissions are compliant with company and lender policies.
- First point of contact for all customers - Greeting customers and stakeholders in a pleasant manner
- Answering phone calls, offering great customer service, and directing the call to the appropriate persons or assisting with the enquiry using Sales Force to log any enquiries
- Liaising with Facilities Manager and organising for external maintenance suppliers to do work as required
- Pulling various daily / weekly / monthly sales reports
- Qualifying any sales leads called through to pass onto the sales team to action

**Experience Required**
- **Must have advanced verbal and written communication skills**:

- Experience in managing customer complaints the finance industry
- Experience to conducting end to end investigations into complaint matters
- Excellent analytical skills and an attention to detail
- The ability to work independently and productively in a small team
- Experience working in a reception or office administration role
- The ability to work autonomously with distinctive proficiency
- Strong interpersonal and communication skills with the ability to manage a variety of duties effectively
- Exceptional organization skills and a high attention to detail
- Exceptional time management and prioritization skills
- Intermediate computer skills

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**Who we are**

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**To learn more about Programmed, we encourage you to visit our website.