Technical Support Automation

5 days ago

West Perth, Australia Metso Outotec Full time

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
As a newly combined company Metso Outotec creates a unique workplace. Combining the strengths of two companies we offer stronger platform for growth and innovation.
This is your opportunity to join the positive change.

**Job posting end date**:
DAILY TASKS

Ensure proper fulfillment of all QEHS rules and regulations of Metso Outotec and the Customer
Expertise support for problem management, technical sales support, R&D and Product Development.
Contribute to Technical Knowledge Management (service-related work instructions, resolution database, fault statistics, activity in technical community) in own technology area.
Ensure systematic case handling through workflow/ticketing system according to agreed response and resolution times with adequate resolution information.
Participating in technical warranty claim or customer complaint handling.
Supporting installation & commissioning team (when applicable)
Function as a trainer for internal/external technical trainings, including certification program.
Support IB Validation and maintenance of the CRM with equipment operational information
Support CTO and ETO quotation development through solution definition and technical research
Supports inspection report reviews, recommendations, and solution as requested
Escalates issues to Tier 2 technical support

ABOUT YOU

Relevant university degree, technical trade qualification or advance diploma with 10+ years’ experience in relevant field.
Established Business and industry understanding.
Customer-focused and problem-solving mindset.
Purposeful with a good eye for detail and accuracy
Team focused along with capturing a great relationship with Stakeholders including Field Services, Sales, and Spares
Well-developed analytical and critical thinking skills.
Competent in writing
reports, business correspondence and procedure manuals.
Ability to work in a high-pressure environment.
Must be able to travel from time to time by motor vehicle and commercial flights

THE REWARDS

Competitive salary, including eligibility for the annual bonus scheme.
Company funded salary continuance insurance.
Gender-neutral Parental Leave scheme, allowing up to 18 weeks of paid Primary Carer’s Leave, and other associated benefits, such as fertility leave.
Recognition and loyalty programs.
Opportunities for training and advancement
A hybrid structure, with encouraged flexible working arrangements.
Discounts through certain health insurance funds

Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.

Metso Outotec is committed to limiting global warming to 1.5°C with Science Based Targets. We ranked 8th on the 2021 Global 100 list of the world’s most sustainable companies.

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