Return to Work Specialist

6 days ago

Melbourne, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
As a Return to Work (RTW) Specialist, you’ll be a leader and expert in identifying and delivering recovery and RTW outcomes for all injury claims within your claims team. You'll use your expertise to identify and triage claims that are risk of exceeding expected return to work outcomes and timeframes. You’ll also work closely with the supporting case managers to identify Return to Work Barriers and positively drive a Return to Work Focus with Injured Workers and Employers.

You will utilise your knowledge and skillset in person centred injury management and exceptional stakeholder communication skills, to support workers significantly impacted by complex injuries back to work, and back to life, safely.

**Responsibilities**:
**Your responsibilities will include**:

- Managing a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, RTW and return to health
- Supporting Senior Case Managers with regular claim conferencing
- Identifying biopsychosocial risk factors leading to strategic recovery whilst achieving RTW goals
- Identifying claims at risk of developing secondary psychological injuries whilst implementing appropriate strategic measures to support injured workers back to full functional capacity
- Undertaking RTW visits and treater case conferences (both virtually and in person) when required to support recovery and RTW outcomes

Qualifications:
**We’re looking for an enthusiastic and customer-focussed RTW Expert who has**:

- Workers Compensation scheme Claims Management experience, or significant RTW knowledge and experience
- Knowledge of Personal Injury Management concepts relating to Victoria’s Workers Compensation Scheme
- Excellent customer service skills and experience
- Time management, administrative and organisational skills
- Experience in leading people, teams or key initiatives as well as coaching and mentoring skills
- Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Opportunities for ongoing education and development
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication

To apply

If this sounds like the job for you, then we want to hear from you today

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

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