Servicenow Tech Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

**Roles & Responsibilities**
- Development and support of the ServiceNow Platform
- Support project team as platform owner in defining the requirements and scoping and ensuring successful transition with mínimal impact.
- Provide uplifts to existing ServiceNow capabilities in line with best practices and sustainability.
- Analyzing and documenting business requirements, platform standards and build.
- Consulting and engagement with key stakeholders.
- Promotes and drives adoption of CIS industrial ServiceNow or ITSM assets & services; ensures coordination across design authority, build and deployment teams to achieve team strategy.
- Collaborate with cross-functional teams to assess current processes, actively participating in innovation or journey planning and delivery discussions, identify automation opportunities to maximize ROI, and develop scalable solutions.
- Drive change management efforts to ensure successful delivery.
- Develop and maintain strong relationships with external vendors, contractors, and technology partners to leverage expertise and stay abreast of technological advancements.
- Provide leadership and mentorship to junior team members on best practices, fostering a culture of continuous improvement and learning.

**Qualifications & Experience**
- Min 6 years of experience with the ServiceNow platform administration, development and implementation.
- Experience in a ServiceNow integration with RestAPI, SCCM, external instances of ServiceNow, nextThink, Azure active directory, external website, intranets, AWS Connect, virtual chatbots and Performance Analytics.
- Extensive experience in coding, peer review and crafting test plan.
- Experience with the development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, CSM, SecOps, and ITOM would be an added advantage.
- Demonstrated knowledge in Agile practices and experience in Stories, Epics and Agile board. Certification in Project Management (PMP), Lean Six Sigma, or related disciplines.
- Proven analytical and problem-solving skills including the ability to conceptualise, establish and implement new initiatives and innovative solutions within a specified framework, in accordance with industry standards.
- Strong interpersonal skills and stakeholder management skills, with demonstrated ability to communicate and negotiate effectively with a diverse range of stakeholders across all levels of the organisation along with the ability to exercise judgement in an impartial manner, provide advice and recommend, manage, and implement change.

**What you’ll love about working here**
- We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
- At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
- Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

**About Capgemini**

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion Euro.

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