ServiceNow Technical Lead

6 days ago

Melbourne, Victoria, Australia Davidson Full time $120,000 - $180,000 per year

About the Company

Davidson have partnered with a global partner for business and technology transformation, helping clients accelerate digital and sustainability outcomes with real, measurable impact. With a 55+ year heritage, the Group blends strategy, design, and engineering with market-leading strengths in AI, cloud, and data.

About the Role

We're hiring a ServiceNow Technology & Tools Lead to shape their platform strategy, governance, and analytics - driving operational excellence and continuous improvement. You'll set the standards, guide delivery, and turn data into decisive action.

  • Own the design, build, and rollout of ServiceNow solutions and operating processes
  • Lead upgrades, automation, integrations, and advanced analytics to enable data-driven decisions
  • Establish and maintain SOPs, process documentation, and practice guidelines
  • Create insightful dashboards and performance reporting for IT and business leaders
  • Partner with cross-functional stakeholders to align platform roadmaps with business goals
  • Coach and uplift teams to embed best practice and a culture of ongoing innovation

Skills & Expertise Requirements

You're an accomplished ServiceNow SME or Practice Lead with deep platform knowledge and a passion for governance, reporting, and measurable outcomes.

  • 6+ years' hands-on ServiceNow leadership across design, delivery, and operations
  • Proven success in deployments, upgrades, automation, and integration initiatives
  • Strong reporting/analytics capability (e.g., Performance Analytics, Power BI or similar)
  • Track record creating and enforcing SOPs, standards, and scalable ways of working
  • Excellent stakeholder management and clear, influential communication
  • Ability to translate platform capabilities and data into actionable business insights

Benefits

Join a people-first, growth-minded team with the scale and backing of a global leader-plus the autonomy to make a visible impact.

  • Competitive package with performance-linked incentives
  • Flexible, hybrid working with supportive, inclusive culture
  • Certification support, learning pathways, and dedicated upskilling time
  • Global career mobility and opportunities across industries and service lines
  • Wellbeing programs, paid volunteering, and community initiatives

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Cherry Harris - , quoting reference JN Want to know more about Davidson? Visit us

  • ServiceNow Lead Consultant

    6 days ago

    Melbourne, Victoria, Australia Fujitsu Full time $120,000 - $180,000 per year

    About The Job ServiceNow Lead ConsultantWe Are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.AboutAbout...

  • Senior ServiceNow Technical Consultant

    4 days ago

    Melbourne, Victoria, Australia Cognizant Full time $120,000 - $180,000 per year

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate...

  • ServiceNow Technology Lead

    2 weeks ago

    Melbourne, Victoria, Australia Capgemini Full time US$90,000 - US$120,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Copy of Senior Technology Consultant

    2 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time $120,000 - $180,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Product Success Manager

    4 days ago

    Melbourne, Victoria, Australia ServiceNow Full time $120,000 - $180,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Product Success Manager

    3 days ago

    Melbourne, Victoria, Australia ServiceNow Full time $120,000 - $180,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • ServiceNow Architect

    2 weeks ago

    Melbourne, Victoria, Australia NTT DATA, Inc. Full time $120,000 - $180,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.NTT DATA is looking for a ServiceNow...

  • ServiceNow Architect

    2 weeks ago

    Melbourne, Victoria, Australia Capgemini Full time $120,000 - $180,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • ServiceNow Architect

    4 days ago

    Melbourne, Victoria, Australia LAB3 Full time $80,000 - $120,000 per year

    LAB3 is one of the largest Azure engineering practices in the Australasia region with a focus on Cloud & DevOps, Data, IoT & AI, Modern Workplace, Security, and Network services.We have an exciting contract opportunity for aServiceNow Architectto lead the end-to-end design of a new ITSM instance.Please note there is a requirement to beonsite 5 days per...

  • ServiceNow Consultant

    1 week ago

    Melbourne, Victoria, Australia GQI Consulting Full time $80,000 - $120,000 per year

    Key Accountabilities:Develop, test and implement solutions in the ServiceNow platform based on Business Requirement SpecificationsWork closely with business analysts & project managers to provide guidance and a subject matter expert recommendation.Execute technical solutions in capacity as a ServiceNow consultant; taking responsibility for the end-to-end...