Servicenow Technology Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

**Your Role**:
**Responsibilities**:

- Lead the design, configurations and management of multi-tenanted and dedicated client owned ServiceNow platforms, ensuring consistency, scalability, and alignment with industry best practices.
- Drive innovation and automation initiatives to reduce manual effort, improve operational efficiency, and enhance user experience.
- Own platform governance, including change management, release management, and solution documentation, ensuring consistent, scalable, and high-quality maintenance and implementation.
- Collaborate with business stakeholders, sales and pre-sales teams to support proposals, solutioning, demos and customer workshops, ensuring ServiceNow offerings meet client requirements.
- Establish standard operating procedures (SOPs), best practices, and knowledge sharing across multiple tenants and teams.
- Monitor and optimize platform performance, proactively identifying opportunities for continuous improvement.
- Mentor and guide team members, fostering a culture of innovation, collaboration, and operational excellence.
- Champion best practices across ServiceNow and associated tools,
- Develop, maintain, and communicate SOPs, process documentation, and guidelines, embedding operational excellence and governance.
- Design and deliver reporting dashboards and analytics that provide actionable insights for business and IT stakeholders.
- Collaborate with cross-functional teams and leadership to align platform strategy, process improvements, and data insights with business objectives.Mentor and guide teams on ServiceNow, reporting, and operational best practices, driving a culture of continuous learning and innovation.**Your Profile**:
**Experience and Qualifications**:

- Extensive experience as a ServiceNow Practice Lead / SME with deep ServiceNow administration, development and platform management expertise, with no less than 6 years of experience preferably in multi-tenanted environments.
- Proven track record in ServiceNow deployments, platform upgrades, automation initiatives, and reporting integration.
- Strong knowledge of ITSM, ITOM, HRSD, CSM modules, and overall ServiceNow best practices with hands-on experience with integration and reporting and analytics tools (e.g., Power BI, ServiceNow Performance Analytics, or equivalent).
- Experience in pre-sales activities, including solution design, demos and client workshops.
- Excellent problem solving, communication, and stakeholder management skills.
- Experience leading teams and mentoring technical staff and maintaining platform governance, SOPs and knowledge repositories.

What you’ll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

**Experience and Qualifications**:

- Extensive experience as a ServiceNow Practice Lead / SME with deep ServiceNow administration, development and platform management expertise, with no less than 6 years of experience preferably in multi-tenanted environments.
- Proven track record in ServiceNow deployments, platform upgrades, automation initiatives, and reporting integration.
- Strong knowledge of ITSM, ITOM, HRSD, CSM modules, and overall ServiceNow best practices with hands-on experience with integration and reporting and analytics tools (e.g., Power BI, ServiceNow Performance Analytics, or equivalent).
- Experience in pre-sales activities, including solution design, demos and client workshops.
- Excellent problem solving, communication, and stakeholder management skills.
- Experience leading teams and mentoring technical staff and maintaining platform governance, SOPs and knowledge repositories.

What you’ll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You w