Sales Co-worker

**Job ID**: 258881

**Date posted**: 24/09/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $28.59 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Part-time, 40hrs/fortnight.
- The shift times required to work will be spread between 9:00am to 9:30pm
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

RECRUITMENT PROCESS AND KEY DATES
- We require adequate availability, without holidays booked, during the peak trading period (from mid-October to March) for this position.

**About this work area**

As Sales Co-worker your responsibilities will include, but are not limited to:

- Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
- Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them.
- Supporting customers with their kitchen design process using our in-house 3D rendering software and product catalogue. You will build strong relationships with the customer throughout their planning journey.
- Following up on customers after initial planning appointments, via phone call to discuss their kitchen designs, answer questions, and address any concerns.
- Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
- Stay knowledgeable about in-store specials, delivery options, product features and benefits.

As Sales Co-worker you are or have:

- A passion for our home furnishing products and working with customers.
- Strong communication skills and ability to connect with others, you are able to understand the customer's needs and the ability to build strong relationships.
- A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work autonomously with a strong problem-solving attitude.
- Ability to prioritise tasks efficiently and effectively in a fast-paced environment.
- You have proficient computer skills and an ability to learn about all technical aspects of the IKEA product range.
- A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting.
- Prior Design Consultant and Sales experience is preferred for this role, but not essential if you have the right passion, willingness and ability to learn

**We need people like you**

At IKEA, work is so much more than a job. Come join us