Customer Service Officer

3 days ago

Wollongong, Australia IMB Bank Full time

**Full time, Wollongong based with hybrid working available**:

- ** Opportunity for growth and development with on the job training provid**ed**

We have an exciting opportunity for an operations support champion**to join our dynamic IMB Solutions Services team in providing expert advice, quality service and back-office support to IMB members and internal customers. With on-the-job training provided, the key responsibilities of this role include:

- Interacting and assisting customers with their enquiries via phone, online and other communication channels
- Completing a wide range of transactional activities and administrative requirements for members and the business such as IMB’s share trading, deceased estates and foreign exchange within Service Level timeframes
- Supporting key operational functions such as Digital ID, Online account fulfilment and verification of data
- Assisting with Quality Assurance reviews on inbound contacts
- Providing a high level of professionalism and customer service to members, external parties and IMB employees
- Resolving escalated customer complaints in a timely and professional manner
- Investigating transactional/data or financial issues and discrepancies with the ability to resolve effectively or escalate as required
- Adhering to all relevant policies, procedures and regulatory requirements.

**About you**:

- A positive approach to work and contributing to your team
- The willingness to learn, embrace change, take initiative and identify areas for improvements and automation
- Knowledge of financial products and services and the laws and regulations governing the provision of deposits and investments
- A customer service ethic with the ability to follow up and follow through to complete tasks
- Effective communication skills, patience and empathy with the ability to work with internal customers and members to resolve disputes
- The ability to work methodically through high volumes of work with attention to detail
- A good level of digital literacy with accurate data entry, numeracy and computer skills.

  • Customer Service Officer

    1 week ago

    Wollongong, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract - An excellent opportunity to join a growing company in a fast paced industry. - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    6 days ago

    Wollongong, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract - An excellent opportunity to join a growing company in a fast paced industry. - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    6 days ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated Customer Service Officer in the **Illawarra Region**. This is a fulltime permanent position working Monday to Friday 8:50am - 5:05pm. **What we’re looking for?** - Previous retail customer service experience - Demonstrated relationship and sales ability - Ability to promote products and services -...

  • Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Sedgwick Full time $60,000 - $80,000 per year

    Customer Service Representative - Full Time - Monday to Friday and the Shift can vary between the hours of 7am to 7pm Do you enjoy assisting customers? We are looking for individuals who are dedicated, understanding, and motivated to assist people and families during challenging times. You will be responsible for delivering excellent experience to our...

  • Customer Service Officer

    6 days ago

    Wollongong, Australia Mercer Full time

    **Customer Service Officer** Join a global company and world leader in Financial Services where we put the member at the center of everything we do. **Full-time temporary (fixed term) contract role.** **What can you expect?** At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and...

  • Customer Service Officer

    20 hours ago

    Wollongong, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the Role** As...

  • Customer Service Officer

    15 hours ago

    Wollongong, New South Wales, Australia IMB Limited Full time $50,000 - $80,000 per year

    Our Solution Services team is expanding We have an exciting opportunity for operations support championsto expert advice, quality service and back-office support to IMB members and internal customers. Flexible full or part time, permanent and temporary contracts available. With on-the-job training provided, the key responsibilities of this role...

  • Customer Service Officer

    13 hours ago

    Wollongong, New South Wales, Australia IMB Bank Full time $60,000 - $90,000 per year

    Wollongong based with flexible hybrid working availableOpportunity for growth and development with on-the-job training provided.Our Solution Services team is expanding We have an exciting opportunity for operations support championsto expert advice, quality service and back-office support to IMB members and internal customers. Flexible full or part time,...

  • Administration/customer Service Officer

    6 days ago

    Wollongong, Australia blackMILK Candles Full time

    blackMILK Candles is a family owned business in Wollongong NSW. We create, manufacture and sell Candles, Room mists, Diffusers, Soaps, Perfume oils and Hand and Body products to a retail and wholesale market. We are looking for a highly motivated Administration/ Customer service assistant that can work independently, as well as part of a team. **You’ll...

  • Customer Service Officer

    21 hours ago

    Wollongong, Australia IMB Bank Full time

    **Wollongong based with flexible hybrid working available**: - ** Opportunity for growth and development with on-the-job training provid**ed.** Our Solution Services team is expanding! We have an exciting opportunity for operations support champions**to expert advice, quality service and back-office support to IMB members and internal customers. Flexible...