Customer Service Administrator

3 days ago

Greater Adelaide SA, Australia Equans Full time

Customer Service Administrator

**Offer ID**:

- 68476

**Job**:

- Support Functions / Admin Support

**Contract type**:

- Permanent

**Schedule**:

- Full-Time

**Country**:

- Australia

**Customer Service Administrator**

**An excellent opportunity to move from call centre customer service role into an office-based customer centric administrative role with the Equans Fire Protection Services team, where exceeding customer expectations is the norm**

Are you passionate about providing exceptional customer service and working directly with consistent communication with customers over the phone? Equans Fire Protection Services is seeking an energetic Customer Service Administrator to join our team in Thebarton, SA.

**About Us**

**What You Will Be Doing**
- General administration duties, including precise data entry.
- Quality customer service skills to assist when liaising with our valued customers and scheduling our team of preventative maintenance technicians.
- Maintaining customer service and completion documentation and following up on outstanding work.

**Our Values**

**Service Focused**: Deliver outstanding service to clients and colleagues.

**Team Spirit**: Foster a positive and supportive team environment.

**Accountability**: Take responsibility for your tasks and actions.

**Respect**: Treat everyone with respect and consideration.

**What We Offer**

Lifestyle & Wellbeing
- Life Insurance for employees with TAL Life Limited.
- Employee Assistance Program.
- Novated Leasing.
- Collaborative and inclusive work culture.

Employee Discounts
- Discounts on Private Health Insurance with Medibank.

Learning & Development and Recognition
- Online Learning with 'My Hub'.
- Strong and supportive leadership.
- Opportunities for continuous improvement.
- Recognition of Service Awards.
- Employee Referral Bonus.

Leave Options
- Purchased Leave.
- Additional Paid Parental Leave
- Study leave.
- Volunteer leave.

**What You Need**
- Customer service skills, preferably call centre experience.
- Some administrative experience is preferred.
- Quick learning ability and a proactive and enthusiastic attitude.
- Excellent communication and organisational skills.
- Intermediate to advanced MS Office skills.
- Willing to learn and be adaptive.

**Next Steps**

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

**+**
Leaflet | © OpenStreetMap**Place**:

- Workplace : Adelaide Australia

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