Business Process Improvement Specialist

**Business Process Improvement Specialist**:
**Job no**: 497531

**Work type**: Temporary Full Time

**Classification**: Band 7 ($98,102 - $108,813 pa)

**Categories**: Business Strategy & Improvement

**Create our future together at the City of Greater Geelong**
At City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung country such a great place to live, work and study.

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we’re building in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit **apply** - we’d love to meet you

**About the role**
The City of Greater Geelong is undertaking the Future Ways of Working Program, an evidence-based organisation design program, which will review and enhance how we work together and design our organisation for the future. We're doing this to create a place that serves our community in the best possible way as our region grows and develops. Our direction will be led by our people. The program team will design our future state by researching and engaging across the organisation to discover our employees’ aspirations for our City.

As a key member of the Transformation Office, the Business Process Improvement Specialist will be provided with strategic direction to enable implementation of project initiatives for the City’s Future Ways of Working Program, whilst also providing hands on assistance with project management & delivery, facilitating workshops, current and future state process mapping and requirements gathering, as well as benefits management planning and tracking.

Key responsibilities include:

- Assist the City’s business units to review work processes and identify improvements using Business Process Improvement principles and techniques whilst undertaking organisation design changes.
- Facilitate workshops with staff to understand and produce end to end current state process maps, whilst building the future state requirements
- Produce quality, meaningful and integrated process maps.
- Capture and document business and Council Processes in a central shared repository
- Assist with and in some instances, Project manage and deliver key Future Ways of Working activities
- Work with the City’s Transformation team to understand the Program’s Change approach
- Develop internal & external relationships with key stakeholders across the program and business
- Build on internal stakeholder relationships by developing a partnership model, to embed organisational design changes, within the City’s various business units.

**About you**
To be successful in this role, you will have:

- Relevant tertiary qualification or equivalent level of experience in related disciplines such as business management, improvement methodologies, change or project management.
- Demonstrated interpersonal and communication skills, particularly in the provision of expert and high-quality advice and recommendations to senior management, facilitation of continuous improvement workshops, and engaging staff with process and data analysis.
- Demonstrated experience in facilitating and developing end to end process maps

City of Greater Geelong recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Islander people to apply.

**A career with us**
With flexible working options, our people have choice in how and where they work. Our employees connect with us from across the Greater Geelong region and beyond.

Central Geelong-based City employees are moving to our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

We offer:

- flexible wo