Mid Messaging Support Specialist

2 days ago


Adelaide Region SA, Australia DXC Technology Full time

We are offering permanent roles for enthusiastic and conscientious Applications Support Officer in the Midrange Messaging team with previous experience working the IT Support.

Key responsibilities:

- Managing Incidents within SLAs
- Processing Customer Service Requests
- Coordinating with Release Management and Change Management teams to plan and deploy changes
- Participating in rosters to provide afterhours support
- Working with other Application Support teams
- Providing high level of customer service
- Troubleshooting high level issues for clients
- Assisting with system documentation
- Experience with IBM MQ and IBM IIB/ACE/Message Broker
- Experience with Orchestration and/or Workload Automation Tools
- Experience with PowerShell or/or Scripting
- Experience with Monitoring Tools
- A keen willingness to learn
- Ability to work effectively in a team and with clients
- Ability to be scheduled on afterhours support rosters
- Strong communication and customer service skills
- Familiarity with IT security best practices and privacy of customer data
- Desirable:_
- Certificate in ITIL V4 Foundation
- Experience with Windows Server administration
- Certifications in information technology disciplines



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