
Mid Messaging Support Specialist
2 days ago
We are offering permanent roles for enthusiastic and conscientious Applications Support Officer in the Midrange Messaging team with previous experience working the IT Support.
Key responsibilities:
- Managing Incidents within SLAs
- Processing Customer Service Requests
- Coordinating with Release Management and Change Management teams to plan and deploy changes
- Participating in rosters to provide afterhours support
- Working with other Application Support teams
- Providing high level of customer service
- Troubleshooting high level issues for clients
- Assisting with system documentation
- Experience with IBM MQ and IBM IIB/ACE/Message Broker
- Experience with Orchestration and/or Workload Automation Tools
- Experience with PowerShell or/or Scripting
- Experience with Monitoring Tools
- A keen willingness to learn
- Ability to work effectively in a team and with clients
- Ability to be scheduled on afterhours support rosters
- Strong communication and customer service skills
- Familiarity with IT security best practices and privacy of customer data
- Desirable:_
- Certificate in ITIL V4 Foundation
- Experience with Windows Server administration
- Certifications in information technology disciplines
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