Customer Services

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**ABOUT THE CUSTOMER SERVICES & DELIVERY ACADEMY**
SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The Customer Services & Delivery Academy is a 12-18mth graduate program to start your career. This program consists of classroom-based learning with rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE IN BUSINESS TRANSFORMATION SERVICES**
Business Transformation Services (BTS) provides transformation consulting, enterprise architecture guidance and change management advisory services from SAP, playing a predominant role in pursuing the Customer Value Journey strategy. We work with strategic customers and Partners at the executive program level to achieve simplified Best-Run Business capability. We help accelerate business value realization out of SAP and other IT investments leveraging customers insights and tool-based approach, along with our long-established experience and the consolidated partnership with the ecosystem.
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:

- Interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy
- Basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs
- General knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers’ business
- Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision making journey

**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
- Bachelor’s degree, or equivalent tertiary study
- 0-3 years' work experience with customer facing roles
- Team player with ability to work independently and take ownership of assigned tasks
- Good listener with excellent communication skills, empathetic, collaborative
- Resourceful self-starters with strong interpersonal skills who are eager learners
- Interested in technology, innovation, and how digital platforms can solve business challenges
- Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
- Preferred Enterprise Architecture or Analytics experience

**EXPECTATIONS AND TASKS (DURING ACADEMY)**
- Learn and understand the Customer Services portfolio for the respective solution areas and delivers according to service specifications
- Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
- Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
- Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
- Build and maintain relationships with internal and external stakeholders
- Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment

**EXPECTATIONS AND TASKS (POST GRADUATION)**
- Support the planning and execution of solution deployments, solution testing and issue resolution
- Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits
- Support the transformation towards the Intelligent Enterprise
- Support the implementation and operation of technical system landscapes
- Support technology components-s