Claims Coordinator

2 weeks ago

Mount Waverley, Australia Zinfra Full time

**$5000 referral bonus**:

- **Hybrid working**:

- **Yearly salary reviews**

**Claims Co-Ordinator**

**About Us**

Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners, our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets.

**Benefits**
- ** Leisure/Travel** - Car hire and purchase two week’s extra annual leave per year
- ** Community** - Volunteering leave and salary sacrifice/workplace giving
- ** Health & Wellbeing** - Salary continuance/insurance, paid parental leave (14 weeks primary carer), private health insurance, fitness and optical discounts, employee assistance program, flu vaccinations and wellbeing grants, along with taking advantage of our supporting families policy
- ** Technology** - Discounts on Office 365, computer equipment, Samsung and Bluetooth
- ** Drive and commute** - Novated leasing, car parking and vehicle discounts

Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace by Family Friendly Workplaces.

**About the role**:
The Claims Co-ordinator role is managing the end-to-end of our claims process associated with the Unitised Program, in addition to performing supporting functions to assist the Planning & Performance Team.

The role ensures critical claims are made and associated data is collected and entered into our business systems. The role also includes administration services to support the achievement of business unit outcomes.

This role is **permanent role**.

**Your role will include**:

- Responsible for managing the end-to-end process for claims including compiling detailed and accurate monthly statements to send to the Client.
- Investigate, negotiate and resolve customer complaints.
- Respond to customers in a timely manner.
- Monitor complaint trends and patterns.
- Maintain complaint data to allow effective complaints tracking and data manipulation.
- Track and report KPI’s relating to customer complaints resolution time.

**About you**:
We are looking for someone with:

- A Trade / Engineering qualifications (desirable).
- Previous Project Administration experience.
- Excellent planning and organisational skills who has an eye for detail and enjoys working in a fast-paced environment.
- Experience in a similar role across the utilities industries and have knowledge of both the terminology and legislative requirements.
- Proficiency in SAP will be advantageous, as well as the ability to compile specialised and detailed reports for clients.
- The ability to communicate and manage relationships at all levels

**Recruitment Process**:
As part of Zinfra’s commitment to keeping our employees safe, it is a requirement for all employees to be vaccinated against Covid-19. During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, national police check and provide evidence of your vaccination status.

**Diversity and Inclusion**

When you join Zinfra, you become part of our diverse, inclusive, flexible and passionate team. We are a team that celebrates International Women’s Day, NAIDOC Week, International Day of People with Disabilities and many other days that matter to our people.

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