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About us
As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.
Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.
QFES is one department with many services, many capabilities and many partners.
Purpose of the role
Conduct Investigations primary responsibility is to investigate, and case manage serious allegations in relation to the conduct of staff and volunteers. The team is also responsible for acting as the central liaison point for the Crime and Corruption Commission and the Queensland Ombudsman, and discharging QFES' statutory obligations under the Crime and Corruption Act 2001, as well as overseeing the Public Interest Disclosure framework and fulfilling our obligations in line with relevant legislation and standards to ensure complaints are assessed and managed in accordance with departmental Management of Complaints policy and procedures.
Reporting to the Executive Manager, you will be a key member of the team, responsible for undertaking and case managing investigations into allegations of staff misconduct. You will play an important role in contributing to the development of strategic, innovative and proactive policies related to staff misconduct and ethical decision-making.
Key requirements
Highly desirable requirements
- Successfully investigated and case managed investigations within a multi-disciplinary environment.
Your key accountabilities
Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:
- Undertake and case manage sensitive and complex investigations into allegations of staff misconduct and breaches of policies and procedures, and ensure processes are undertaken in accordance with governance frameworks.
- Provide high level advice on key conduct investigation processes, complaints management and compliance to support planning for risk identification, reporting and escalation.
- Identify systemic issues arising from staff misconduct investigations and recommend strategies to resolve them.
- Prepare complex reports, briefs and submissions, and respond to correspondence and enquiries in relation to investigations and ethical-related matters, in accordance with departmental requirements.
- Participate in the development of strategic, innovative and proactive policies related to staff misconduct and ethical decision making and make recommendations for procedural or policy reforms.
- Communicate, consult, negotiate and resolve conflicts effectively with all levels of internal and external stakeholders to ensure consideration of issues and delivery of positive outcomes for the department.
- Participate as a team member in a collaborative environment, contributing to the development and delivery of integrity and ethical behaviour awareness programs, and resolve problems as they arise.
Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)
Vision
- Stimulates ideas and innovation
- Makes insightful decisions
Results
- Builds enduring relationships
- Drives accountability and outcomes
Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance
Once you join us we will want you to exemplify the QFES shared values of:
- Respect
- Integrity
- Trust
- Courage
- LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
