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Front-of-house Manager

3 weeks ago

Hume, Australia L'épi Artisan Bakery Full time

About Us:
At L'épi Artisan Bakery, we take pride in delivering an exceptional customer experience that combines delicious baked goods, warm hospitality, and a welcoming ambience. We are seeking a dedicated and experienced Front-of-House Manager to lead our team and ensure that every guest enjoys a memorable visit.

**Job Description**:
As the Front-of-House Manager, you will play a pivotal role in overseeing the day-to-day operations of our dining establishment. You will lead by example, fostering a positive environment for our staff and ensuring that our patrons receive outstanding service that reflects our commitment to excellence.

**Responsibilities**:

- Supervise and coordinate front-of-house staff, including servers and baristas.
- Train new team members, provide ongoing coaching, and conduct performance evaluations.
- Foster a culture of exceptional customer service, ensuring that guest expectations are exceeded.
- Collaborate with the kitchen team to ensure timely and accurate food delivery.
- Handle customer inquiries, feedback, and concerns, resolving issues promptly and professionally.
- Monitor and maintain the cleanliness and appearance of the dining area, ensuring it meets high standards.
- Oversee inventory of bakery supplies and coordinate orders as needed.
- Implement and enforce health and safety standards to create a safe and enjoyable dining environment.
- Collaborate with the management team to develop and execute strategies to enhance guest experiences and increase revenue.
- Handle administrative tasks such as scheduling and reporting.

Qualifications:

- Proven experience in a supervisory or management role within the hospitality industry.
- Exceptional leadership skills with the ability to motivate and develop a diverse team.
- Strong communication and interpersonal skills.
- Proficiency in handling customer inquiries, complaints, and feedback.
- Detail-oriented and committed to maintaining a clean and organized environment.
- Ability to remain calm under pressure and adapt to changing circumstances.
- Understanding of point-of-sale software.
- Availability to work weekdays, weekends, and holidays as needed.

**Benefits**:

- Competitive salary and potential for growth.
- Opportunity to lead and develop a dedicated team.
- Employee discounts on meals and beverages.
- Ongoing training and professional development.

How to Apply:
**Job Types**: Full-time, Casual

Pay: $50,015.99 - $70,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person