Customer Relationship Specialist

**About the Role** - Seeking passionate Customer Relationship Specialist to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Werribee Based - Full time opportunity with clear career progression pathways As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ. Day to day your key responsibilities will consist of: - Account opening/closing - Customer interviews and being a part of their full review process - Outbound calling to maintain and build customer relationships - Floor walking, business development and initiating quality conversations with customers - Strong focus on compliance where you will manage and oversee all compliance duties - Be an active team player - Coaching and development of junior colleagues This role will also offer clear career development opportunites to other branch roles. **About you** As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating: - Excellent customer service experience, preferably from the banking industry - Exposure to consumer lending would be advantageous - The drive to build long lasting relationships and positive customer experiences - Contributor to a collaborative team environment - Willingness to go above and beyond for your customers and colleagues - Driven to take a personalised approach with every customer interaction - "Can do" approach to all aspects of your role - Ability to learn and confidently use a number of technical financial systems - Excellent written and verbal communication skills and strong attention to detail - High attention to detail - View to progress your career with BOQ which could see you progress into management or lending **About Us** With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks. BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch. **Our Perks** - BUPA Corporate Plan - Discounted financial products - Employee Assistance Program (EAP) **How to Apply** The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Job Reference: BOQ03311