Technical Lead

**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:

- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development

**Your role**:
As a Senior Technical Lead within our Managed Services team, you will serve as the dedicated technical authority for an enterprise client’s infrastructure in Perth.

Your primary responsibilities include ensuring their client's IT systems are optimally configured, secure, and aligned with strategic business objectives. This role demands a robust onsite presence and strong grasp over data center management, including compute, storage, backup, and VMWare environments, and management of virtual infrastructure in Azure Cloud.

**Your key responsibilities**:

- Maintaining and administering Windows and Linux operating systems.
- Monitoring and optimizing IT systems for performance, security, and scalability, focusing on a managed environment encompassing Azure Compute and Storage, Cloud-Native Backup Solutions, VMWare/Virtualisation in hybrid setups, and Scalable Cloud Architectures.
- Managing problem management processes and working day-to-day on investigations and resolution of escalated security and other IT issues across cloud and hybrid environments.
- Ensuring service quality through technical competence and attention to detail and striving for high levels of customer feedback scores.
- Leading coordination with internal teams and vendors for seamless service delivery, including close working relationships with customer IT leads at mine sites, head office, and vendors.
- Developing new strategies to increase efficiency in the systems and performing system analysis and recommending improvements with a focus on cloud optimization and hybrid interoperability.

**Key skills required to be successful in the role**:

- Minimum of 10 years of IT experience with advanced infrastructure and systems management skills
- Expertise in managing data centers, including strong capabilities in compute, storage, backup, and VMs, ensuring robust system reliability, scalability, and security.
- Expertise in cloud platforms, with good skills in Azure (essential) and familiarity with AWS (desirable) or GCP (desirable) alongside practical knowledge of virtualized environments such as VMWare.
- Experience acting as the final escalation point for complex/high impact issues and liaising with 3rd party vendors.

**Note**:As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check.