Technical Lead

**Your Role**:
**As a passionate, motivated and client-focused Technical lead you will be across**:

- **Strategic Technical Direction**:Provide expert guidance across the account, ensuring alignment with enterprise architecture and evolving cloud technologies.**:

- **Proposal Evaluation**:Conduct thorough technical reviews of proposals to ensure feasibility, scalability, and alignment with business goals.**:

- **Capacity Management**:Monitor infrastructure capacity and contribute to proactive planning and optimization efforts.**:

- **Risk Assessment**:Identify, evaluate, and mitigate technical risks to ensure stable and secure service delivery.**:

- **Solution Advisory**:Offer informed recommendations to Solution Architects and Sales teams to support strategic decision-making.**:

- **Operational Efficiency**:Drive internal process improvements and leverage technology to enhance service delivery and operational performance.**:

- **Architecture Ownership**:Maintain and evolve the architecture map, ensuring it reflects current and future-state designs.**:

- **Subject Matter Expertise**:Act as a key SME in Problem Management and Major Incident processes, providing technical leadership and resolution strategies.**:

- **Change Management**:Review and validate the technical aspects of project changes to ensure seamless integration and mínimal disruption.**:

- **Technical Oversight**:Maintain a comprehensive technical dashboard/catalogue to support visibility and governance.**:

- **Governance Participation**:Attend Change Advisory Board (CAB) meetings to provide technical input and oversight.**:

- **Incident Prevention**:Conduct Post-Incident Reviews (PIRs) with a focus on actionable recommendations to prevent recurrence.**:

- **Best Practice Development**:Define, review, and promote technical best practices across teams and projects.**:

- **Continual Service Improvement (CSI)**:Utilize AWS-native tools to identify opportunities for financial optimization (FinOps), performance tuning, and operational efficiency, feeding insights into CSI initiatives and service reviews.**:

- **Cloud Governance**:Participate in Cloud Center of Excellence (CCoE) meetings, offering strategic direction across AWS workloads and environments.**:

- **Support Transition Oversight**:Ensure smooth handover from project delivery to business-as-usual (BAU) operations through validation of documentation, support readiness, and operational alignment.**:

- **Audit & Compliance**:Ensure infrastructure—both cloud and on-premises—meets internal policies and external regulatory standards through robust access controls, logging, and configuration compliance.**

**Your Profile**:

- **Minimum 5 years of experience in Microsoft infrastructure deployment and operational support.**:

- **Strong Level 3 expertise in Wintel environments.**:

- **Proven experience with AWS services (IaaS, PaaS, native tools) including architecture, performance tuning, and operational efficiency**:

- **Required: AWS Certified Solutions Architect; Preferred: AWS Certified SysOps Administrator.**:

- **Solid understanding of Azure (IaaS, PaaS, SaaS), Microsoft 365, and Azure AD including identity, authentication, and security services.**:

- **Public Key Infrastructure (PKI) experience, including ADCS and ADFS.**:

- **VMware VCP certification with hands-on experience in vSphere, vCenter, HA, DRS, and SRM.**:

- **Proficient in Exchange and O365 administration.**:

- **Strong scripting and automation skills using PowerShell.**:

- **Experience with Exchange, SCOM, and automation of operational tasks.**:

- **Familiarity with vulnerability management and remediation in virtualized environments.**:

- **Installation and maintenance of Cisco, Dell, and HPE server hardware and enclosures.**:

- **Experience building, upgrading, and managing Windows Server environments (2003-2022).**:

- **Deep knowledge of core infrastructure services: Active Directory, DNS, DHCP, DFS, Group Policy, FIM/MIM, File and Print services.**:

- **ITIL Foundation v3 Certification (or higher).**:

- **Experience maintaining compliance and audit readiness across hybrid cloud and on-prem environments.
**What you’ll love about working here**
- **You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.**:

- **We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.**:

- **At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.**:

- **We realise a Total Reward package should