Group Travel Manager

**Job no**: 526480
**Brand**: FCM Meetings & Events
**Work type**: Full time
**Location**: Victoria
**Categories**: Corporate & Group Travel

**Sick of booking point to point travel? Use your knowledge & travel experience in a new way**

**No two days are the same in this exciting MICE travel management role**

**Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.**

**About the Opportunity**

Based Melbourne the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

**A successful applicant will**:

- Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
- Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
- Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry
- Be an excellent communicator and maintain a high level of professionalism
- Have excellent time management skills and ability to multitask to meet deadlines
- Have excellent project management skills
- Show an adaptability to changing work environments and stakeholder requirements
- Work as a team member or individual to complete all related project functions related to servicing the client.
- Maintain favourable working relationships with key internal and external stakeholders
- Demonstrate a proactive approach in providing solutions to complex logístical challenges
- Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.
- Based in North Sydney, Melbourne, Brisbane or Adelaide

**All about you**:

- GDS: SABRE - essential
- Microsoft Office skills - specifically excel - essential
- Major airline group booking platforms - experience preferred
- Event Management Technology - Events Air/Cvent experience preferred
- Previous Group Travel /MICE experience (3 Years) preferable
- Previous experience in customer facing roles

**What’s in it for you?**
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

**If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Meetings & Events and**

**Applications close**: