Group Travel Manager

Sick of booking point to point travel?
Use your knowledge & travel experience in a new way
No two days are the same in this exciting MICE travel management roleBe the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.About the OpportunityBased Melbourne the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers.
Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking.
Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups.
Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.A successful applicant will:Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&EAssist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entryBe an excellent communicator and maintain a high level of professionalismHave excellent time management skills and ability to multitask to meet deadlinesHave excellent project management skillsShow an adaptability to changing work environments and stakeholder requirementsWork as a team member or individual to complete all related project functions related to servicing the client.Maintain favourable working relationships with key internal and external stakeholdersDemonstrate a proactive approach in providing solutions to complex logistical challengesExpertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.Based in North Sydney, Melbourne, Brisbane or AdelaideAll about you:GDS: SABRE - essentialMicrosoft Office skills - specifically excel - essentialMajor airline group booking platforms - experience preferredEvent Management Technology - Events Air/Cvent experience preferredPrevious Group Travel /MICE experience (3 Years) preferablePrevious experience in customer facing rolesWhat's in it for you?
?Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty LtdExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentIf you understand the value of being your client's travel expert by providing exceptional, tailored customer service, then consider FCM Meetings & Events and apply now
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