Service Advisor

Looking for a new challenge or to kick start your career? Join us today
- Work for a National Automotive Group with numerous opportunities
- Training and support provided

**About the role**:
**Big Rock Toyota** (part of Eagers Automotive) has an exciting opportunity for a highly motivated and passionate individual to join us as a
**Service Advisor** in
**Balcatta.**

**This role provides great earning potential - generous salary plus commission package**

**Big Rock Toyota** has operated in Balcatta for 42 years and are proud to be part of the local community. Our main purpose is the sale and maintenance of Toyota Vehicles. In order to give back Big Rock Toyota has strong partnerships with many charities such as Active foundation, Oz Harvest and local Schools. We are consistently recognised by Toyota as a benchmark Guest Experience dealership.

Reporting to the Service Manager, this role will be responsible for booking, greeting, and managing daily customer relations for the dealership’s service department.

**This includes the following**:

- Answering customer enquiries regarding their vehicles service
- Quoting additional service work
- Ensuring all customer requirements are met
- Build relationships with customers and internal stakeholders
- Deliver high quality customer service

The Service Advisor role is strongly customer focussed with elements of sales and automotive knowledge. Therefore, background in these fields would be highly advantageous but not essential.

**About you**:
If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive ‘can do’ attitude - we are looking for you

**You will ideally possess**:

- Previous experience in a Service Advisor role/ dealership environment (desirable but not essential)
- Drive to deliver exceptional customer service
- High level of integrity
- Superb interpersonal skills
- High attention to detail
- Excellent organisational skills

We are looking for a passionate individual with exceptional customer service skills. If you do not have any previous experience but are eager to learn and progress - we would love to hear from you Training and support will be provided to the right person with the right attitude.

**Start your career with us today**

**Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our **Sales and Service Development** program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top-of-the-line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

**Big Rock Toyota **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and strongly encourage people of all backgrounds to apply.

**Eagers Automotive - Moving Together