Trove Community Services

3 hours ago

Canberra, Australia National Library of Australia Full time

My Forms
- My Tests
- My Interviews
- My Details

**APS 6 - Liaison Services Manager, Trove Community Services**:

- Ongoing opportunity to work for a beloved online cultural platform at one of Australia’s leading cultural institutions.
- Use your strong interpersonal skills to liaise and build positive relationships with internal and external stakeholders.

**THE ROLE**

The Library is seeking to fill an ongoing** Liaison Services Manager, APS6** role in the Trove Community Services Section of the Collaboration Branch.
We are seeking a highly motivated person with strong research, communication and customer service skills and experience.
You will engage directly with people who use the Trove platform from all walks of life across Australia and advocate for their needs.
You will manage the enquiry support service and development of help and training materials, and will contribute to user research and performance metrics, promotional and engagement activities, and represent Trove publicly.

The role will liaise across the Collaboration Branch and wider National Library and will work closely with the Communications and Marketing section.

To see you succeed in this role it is desirable that you have experience in:

- customer service and stakeholder relationship development
- developing and delivering training, discovery and engagement activities
- human and user research.

**WHO WE ARE LOOKING FOR

  • Trove Community Services

    4 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL2 - Director, Trove Community Services**: - Lead the formulation of policy, strategy and service-focused solutions relating to Trove Community Services - Newly created position to support the Trove Community - Work in a supportive, flexible environment The National Library of Australia is seeking fill...

  • Trove Partnerships

    4 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL2 - Director, Trove Partnerships**: - Lead the engagement with hundreds of Trove Partners - Develop and deliver the Trove Collaborative Services program - Work in a supportive, flexible environment The National Library of Australia is seeking fill the important role of the **Director, Trove...

  • Trove Partner Liaison

    5 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL1 - Assistant Director, Trove Partner Liaison**: - Deliver high quality services to Trove Partners and end-users - Manage a team to provide excellent customer services to support Trove - Develop and deliver promotional activities to support Trove The National Library of Australia is seeking fill the...

  • Trove Data Support

    5 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL1 - Assistant Director, Trove Data Support**: - Coordinate the large scale aggregation of data from Trove Collaborative Services members - Lead the evolving data management practices in the cultural heritage and research sectors - Trouble-shoot effectively in a technical environment The National Library...

  • Trove Metadata Project

    2 weeks ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL1 - Product Owner, Trove Metadata Project (non-ongoing opportunity)**: - Provide strategic advice, analysis and recommendations to develop the Trove Collaborative Services cataloguing module - Do you have experience as a product owner in an Agile team and managing system manipulating descriptive metadata...

  • Collaboration Branch

    5 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS4 - Senior Administration Officer, Collaboration Branch - several vacancies**: - Collaboration Branch ongoing APS4 vacancies - Trove Data and Platforms section - Digitisation Projects section As a world leading library, the National Library of Australia offers an innovative and collaborative workplace...

  • Digitisation On Demand

    1 week ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS 4 - Senior Administration Officer, Digitisation on Demand**: - We're looking for a customer service super star who’s ready to expand into digital - Work directly with weird and wonderful collection items from the National Library of Australia - Connect with teams across all areas of the Library -...

  • Data Interoperation and Standards

    1 week ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL1 - Assistant Director, Data Interoperation and Standards**: - Opportunity to work at Australia’s premier library - Work on world-leading bibliographic data systems, supporting data exchange between 900 institutions and Trove - Lead a small, specialist group of staff in a supportive and high-performing...

  • Digital Community

    6 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **EL1 Assistant Director, Digital Community (APS Mobility Opportunity)**: - Manage and inspire a multidisciplinary team of graphic design and brand experts, along with social media and communication specialists, to deliver exceptional digital experiences. - Drive community engagement, enhancing the National...

  • Social Media and Digital Marketing

    1 week ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS 5 - Project Officer, Social Media and Digital Marketing (APS Mobility Opportunity)**: - Opportunity to work at one of Australia's leading cultural institutions - Use your social media skills to share stories about Australia’s cultural heritage - Non-ongoing opportunity available until 6 December 2024...