Rental Service Officer

**Job Description**:**Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you** **We are currently seeking a sales motivated and customer-oriented**Sales & Customer Service Officer**to join our**South Melbourne**team on a**full time**basis** **Why join Europcar?** - **A competitive hourly rate + shift loadings + generous, uncapped incentive scheme** - **Opportunity to maximise your income based on your exceptional performance with our incentive program** - **Ongoing training and development** - **Access to same-day pay via our financial wellbeing provider** - **Company uniform provided** - **Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more** - **Access to an international brand with opportunities to work nationally and globally** - **Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness** - **Great culture, working with an energetic, supportive and high performing team** **Some of the key responsibilities include**: - **Greet customers and assist them in renting vehicles as based on their preferences and needs** - **Process rental agreements accurately and efficiently** - **Address customer inquires and concerns promptly and professionally** - **Inspect vehicles before and after rental periods, noting any damages** - **Achieve or exceed sales targets** - **Maintain knowledge of current promotions, services, and products to assist with sales efforts** - **Build strong customer relationships to encourage repeat business and referrals** - **Detailing and cleaning vehicles to business quality standards** - **Refuel and transport vehicles** **To be considered, you should possess**: - **Previous experience in sales, customer service or retail** - **Car rental experience is highly desirable** - **Strong communication skills and ability to interact with customers** - **Computer literacy skills required** - **Ability to work efficiently in a fast-paced, high-pressure environment** - **Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays** - **Valid Australian driver's license with a clean driving record** - **Current and ongoing Australian work rights** - **A positive can do attitude** **Europcar Mobility Group** **Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.**_“We help to change the way you move” _**is what we stand for and brings us together.** **We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.** **Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.** **Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.