Rental Service Officer

**Job Description**:**Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you**

**We are currently seeking a sales motivated and customer-oriented**Sales & Customer Service Officer**to join our**South Melbourne**team on a**full time**basis**

**Why join Europcar?**
- **A competitive hourly rate + shift loadings + generous, uncapped incentive scheme**
- **Opportunity to maximise your income based on your exceptional performance with our incentive program**
- **Ongoing training and development**
- **Access to same-day pay via our financial wellbeing provider**
- **Company uniform provided**
- **Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more**
- **Access to an international brand with opportunities to work nationally and globally**
- **Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness**
- **Great culture, working with an energetic, supportive and high performing team**

**Some of the key responsibilities include**:

- **Greet customers and assist them in renting vehicles as based on their preferences and needs**
- **Process rental agreements accurately and efficiently**
- **Address customer inquires and concerns promptly and professionally**
- **Inspect vehicles before and after rental periods, noting any damages**
- **Achieve or exceed sales targets**
- **Maintain knowledge of current promotions, services, and products to assist with sales efforts**
- **Build strong customer relationships to encourage repeat business and referrals**
- **Detailing and cleaning vehicles to business quality standards**
- **Refuel and transport vehicles**

**To be considered, you should possess**:

- **Previous experience in sales, customer service or retail**
- **Car rental experience is highly desirable**
- **Strong communication skills and ability to interact with customers**
- **Computer literacy skills required**
- **Ability to work efficiently in a fast-paced, high-pressure environment**
- **Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays**
- **Valid Australian driver's license with a clean driving record**
- **Current and ongoing Australian work rights**
- **A positive can do attitude**

**Europcar Mobility Group**

**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.**_“We help to change the way you move” _**is what we stand for and brings us together.**

**We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.**

**Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.**

**Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.