Customer Service Specialist

16 hours ago

Melbourne, Australia Treasury Wine Estates Full time

**About Us**:Treasury Wine Estates (TWE) is one of the world’s largest wine companies. At TWE, we are led every day by our purpose: Boldly Cultivating. We cultivate value through our brands, wine, people, and environment for enriched and joyful communities.

At TWE, we push our teams to be their very best, making bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company, known for the experiences we create for our consumers, customers, partners, suppliers, and our people.

Learn more about our purpose and our renowned portfolio of global brands, click here.

**About the role**
We’re looking for a proactive and solutions-focused Customer Service Specialist team member for a 11-month fixed term contract to support the smooth delivery of domestic and export orders across the ANZ region. Based in Melbourne and as the key escalation point for customer service, you’ll play a vital role in ensuring exceptional service and timely resolution of any issues - all while building strong partnerships with both internal and external stakeholders.
- Ensure accurate, timely, and courteous order management and fulfillment
- Be the primary point of escalation for ANZ customer service and drive effective issue resolution
- Collaborate with logistics teams and external providers to meet customer expectations
- Monitor and manage open orders, service claims, and fulfilment issues
- Support ongoing improvement by meeting KPIs and aligning with global TBS OTC standardsBuild strong relationships across TBS and prioritise tasks to meet regional service level agreements

**About you**
We’re looking for an experienced and self-motivated professional with a strong background in customer service, supply chain and/or logistics. You’ll bring your expertise to manage key accounts, ensure smooth operations, and drive efficiency within a fast-paced environment.
- 5+ years of experience in **FMCG supply chain/logistics**, ideally in wine or CPG
- Proven track record managing key accounts and understanding SLAs
- Strong organizational and problem-solving abilities to thrive with mínimal supervision
- Experience **collaborating with offshore teams**is a plus

**Why you’ll love it here**:

- Our culture is built on bringing our whole selves, being courageous and delivering together - it’s our DNA and the heart of who we are at TWE.
- We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
- Enjoy the world’s most desirable wines through our generous employee product allowancePlus, you’ll get an extra day off each year with your “TWEforME Day” - a day to spend however you choose

We offer a range of great benefits such as flexibility, rewards and discounts and health and well-being initiatives. To find out more, click here.

**It takes all varietals**

At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.

**How to apply

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