Communications Support Officer

Location: Melbourne | Eastern Metropolitan

Job type: Full time / Ongoing - full time

Organisation: Country Fire Authority

**Salary**: Salary not specified

Occupation: Communications, Marketing and Media

Reference: VG/1821912
- Located at CFA Headquarters, Burwood East
- Full time, Ongoing
- PTA 3 $73,029 pa (plus 11.5% superannuation)
CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.

With over 52,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.

Want to read more about the Country Fire Authority (CFA) click here.

**About the Role**

CFA is pleased to present a great opportunity for a Communications Support Officer in our Communications and Stakeholder Relations Department. This position is ideal for those starting their career and is vital for developing and delivering effective communications across the organisation.

Reporting to the Media Director, you will assist in various activities, including managing and updating CFA's audio-visual library and distributing communications to diverse audiences. Join us in making a difference in our community.

Key responsibilities of the role will include the following:

- Organise and update photos and videos on the Communications archiving platform, following consistent metadata guidelines as directed by the Media Director.
- Assist with communication delivery to stakeholders via CRM/Campaign and monitor databases for campaign support.
- Build and maintain strong relationships with internal and external stakeholders, communicating professionally and diplomatically.
- Manage project administration, including document preparation, updating project plans and reports and conducting research.
- Track project deliverables and compile statistics on effectiveness and reach.
- Address general inquiries about campaigns and fire safety messaging, providing materials as needed.

**About You**
- Demonstrated experience in providing administrative support services within a large and/or complex organisation.
- Degree in Public Relations, Media, Marketing or equivalent is highly regarded
- Strong written and verbal communication skills, with demonstrated ability to develop and maintain strong and cooperative relationships with internal and external project stakeholders
- Strong computer literacy skills, particularly in Microsoft Office programs (Outlook, Word, Excel, PowerPoint, SharePoint).
- Experience in the use of a CRM or similar customer service platform will be highly regarded
- Well-developed organisational and time management skills and demonstrated ability to set priorities and meet tight work demands, with an ability to manage and coordinate a range of office functions and projects.
- Ability to work with mínimal supervision and as part of a team.

**Why choose CFA**
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Growth Opportunities: Learning and development
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Healthy for Life programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

**Your Application**

**Pre-employment Checks**
- Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm 8**th** October 2024