Operations Supervisor

2 weeks ago

Canberra, Australia ANC Delivers Full time

Provide leadership to the team to ensure operational outcomes are achieved
- Attractive remuneration package based on your experience
- Draw on previous experience to enhance the operational capability

**About ANC**

ANC is a last mile delivery and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers. Our ambition is to significantly disrupt the delivery environment to offer high value propositions to large retailers moving online and fast growing e-commerce customers.
- We are client intimate, customer centric, Last Mile and Direct to Customer (D2C) specialists
- We commit to enhancing brand value, customer sales and reputation
- We do this by representing customers’ brands and ensuring the consumer experience is positive and expectations met.

In total, there are approximately 1,500 people working within the ANC business. We are privately owned, beginning over 100 years ago in 1921 as Fleet Flyers in Sydney.

**The Opportunity**:
ANC is seeking to appoint a highly motivated Operations Supervisor to encourage, inspire, and support our operations team to ensure their day-to-day success.

This pivotal role suits someone who loves to be hands on, working with our contractor drivers and working with multiple cross-functional teams to produce positive delivery experiences. ANC’s operating mandate is to deliver the best possible outcome for clients and their customers by ensuring that every day is a successful day for our fleet of contracted drivers.

The Operations Supervisor is responsible for engaging employees and drivers to deliver a standard of service that exceeds the expectations of ANC, our clients and customers.

**What we are looking for in an Operations Supervisor**:

- Effective communication skills with an ability to develop and build positive relationships.
- High level of initiative and commitment to achieve results.
- Demonstrated problem analysis and problem-solving ability with a solution focused approach.
- Experience in supervising an allocation/dispatch team within the transport industry.
- Demonstrated ability to supervise, support and build a very good team environment, supervising staff and/or contractors.
- Experience and understanding of Transport Management Systems (FMS experience desirable)
- Familiarity with the State Road network and how it functions.

**Responsibilities Include**:

- Actively manage the onboarding process and assessments to maximize contractor capability and engagement.
- Ensure contractors are fully trained to meet or exceed ANC client/customer delivery experience expectations through all available mediums e.g. face to face toolbox training, online safety alerts, classroom training, client specific training material.
- Implement the activities necessary to ensure the ANC vision and strategic plans are achieved.
- Ensure Health, Safety & Environment policies are adhered to at all times, promoting and committing to safety procedure.

No agencies please

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