Level 1 Support Technician

7 days ago

St Leonards, Australia Supportedge Full time

We are a small energetic company that strives for excellence. Supportedge supports approximately 120 clients with a combined total of over 600 staff and maintains 2200 plus servers, workstations and assets.

In this role it will be your duty to resolve/manage the resolution of level 1 support needs. Your remaining time, as part of a support team will be assisting the needs of senior techs.

Supportedge's office is located on the Lower North Shore in Sydney. We pride ourselves on providing IT solutions that others cannot. Our clients come first and we spend a lot of time onsite face to face with them. We enjoy the challenge of fixing problems that other IT firms avoid and are looking for a new team member that thrives in this environment.

Our purpose-built office houses a computer lab and server racks from which we deliver cloud services to our clients. In this role you will also get the opportunity to work with other cloud platforms like Office 365 and Google Apps, plus our client monitoring systems.

Why work at Supportedge:

- Work from home
- Small, friendly and supportive team
- Family-owned company and family friendly

Applicants must have:

- Driver’s licence
- Passion for IT
- Skilled with technology
- Initiative and the ability to work independently
- 1 year of experience on help desk

If you think you have what it takes we look forward to hearing from you.

**Salary**: $70,000.00 - $75,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Desktop support: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driver Licence (required)

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