Ict Support Technician

2 weeks ago

St Leonards, Australia 1001 Optical Full time

**ICT Support Technician - Full Time | $76,550 - $80,000 + Super**

**Company: 1001 Optical Pty Ltd**

**Location**: Head Office, St Leonards NSW

Are you passionate about IT and love helping people solve tech problems? 1001 Optometry is looking for a proactive and organised ICT Support Technician to join our Head Office team.

This full-time role is ideal for someone who enjoys variety in their day - from resolving tech issues to improving systems and keeping our stores running smoothly.

**About the Role**

As our ICT Support Technician, you will:

- Be the first point of contact for technical support across our network
- Respond to inquiries, troubleshoot and resolve issues with hardware, software, internet, printers, POS and mobile devices
- Support Microsoft Office 365 and Google Workplace
- Assist with user setup, configuration, permissions, and IT onboarding
- Maintain IT asset registers and ensure system reliability
- Optimize the performance and utilization of software and hardware resources
- Liaise with external vendors and contribute to ICT improvement projects

**What We’re Looking For**
- A minimum of an Australian Qualifications Framework (AQF) Associate Degree, Advanced Diploma, or Diploma (or overseas equivalent) in a relevant ICT field is required
- 1-2 years' experience in an ICT support role (retail or healthcare environment desirable)
- Strong experience with Office 365 and Google Workplace troubleshooting
- Excellent problem-solving and communication skills
- Any experience with Optomate or other optometry software is a big plus
- Someone organised, calm under pressure, and always willing to help

**Why Join Us?**
- Be part of a growing optometry business making a positive impact.
- Enjoy a supportive team culture with room to grow your ICT career.
- Convenient office location in St Leonards - close to transport, cafés, and shops.

If you're ready to take your next step and make a real impact, we’d love to hear from you.

Pay: $76,550.00 - $80,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- ICT Support: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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