Claims Consultant

Posting Description:

- Be a part of a successful and motivated Claims team;
- Join a globally connected team, striving for client excellence;
- Aon offer’s limitless opportunities to develop your career and flexible working arrangements.
- At Aon, we understand the importance of having flexible work practices to allow our colleagues to be their very best. We offer Hybrid work solutions which allows our colleagues to work from their place of choice, in conjunction to the local Aon office. Of course flexibility goes beyond just the place of work.. and we are all for it. We call this Smart Working_

**The Opportunity**:
We are seeking a motivated person to join Aon’s First Assist team which plays a pivotal role in supporting the National Claims Team. First Assist triage to the complex National Claims Team certain risk classes for end to end claims management, while attending to the balance of notifications for management between the Insured and the Insurer.

Key responsibilities will include:

- First Assist triage to the insurer certain risk classes for management between the Insured and the Insurer
- First Assist triage to the National claims team all other risk classes for end to end claims management
- Timely lodgement of claims
- Developing strong client relationships to help facilitate successful outcomes for clients.
- Collaborating with colleagues and management to ensure open communication
- Maintaining and building relationships with insurers and the global Aon network
- Providing some advice to clients with respect to claim mitigation and claim management
- Developing strong internal and external stakeholders’ relationships including service providers, brokers, and underwriters
- Accurate claims reporting and analysis

**About you**:

- A strong customer service focus
- Strong time management skills. Ensuring adherence to KPI / SLA timeframes
- Well-developed verbal and written communication skills to drive positive outcomes with key stakeholders
- Outcome focussed - able to overcome obstacles and deliver designated outcomes
- Ability to adapt to sudden changes in volume of work (e.g. during a catastrophe)
- High level of accuracy and attention to detail
- Data entry skills
- Ability to work and positively contribute as a member of the team
- Effective relationship management
- Working with segments and partners to deliver Aon United
- Basic understanding of various policy wordings.

**About Us**:
We’re a team of authentic and inquisitive individuals focused on providing exceptional value to our clients and our local communities. Meaningful and genuine relationships are at the heart of our business success, and we’re proud of our positive impact.

Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business - in Australia and throughout our connected global networks.

Here are some of the key benefits you’ll get at Aon:

- As a valued colleague of Aon, you (and your family) have access to benefits that support your holistic wellbeing
- You will receive a generous Group Salary Continuance Insurance (SCI) policy which will provide you with up to 75% of your salary
- Aon actively supports employees who wish to pursue work-related studies and offers career advancement opportunities
- Aon colleagues gain access to the Well One app. The Well One program aims to support colleagues in balancing emotional, physical, lifestyle and financial wellbeing

**How to apply**:
Please submit your up to date resume with relevant experiences and skills.
- Aon is committed to creating a winning and inclusive culture with growth and development opportunities for everyone. Diversity is the foundation on which we have built our world-class organization, unparalleled in delivering distinctive value through the work we do._
- We embrace an inclusive culture where our people trust each other, respect diversity and share ideas freely._#LI-AB6