Assistant Manager

2 days ago

Terrigal, Australia Crowne Plaza Hotels & Resorts Full time

Terrigal Beach House is situated on the ground floor of Crowne Plaza Terrigal Pacific with sweeping views of the beach offering the ultimate alfresco dining experience to locals and visitors. As Assistant Manager at Terrigal Beach House, you’ll work closely with the Venue Manager to oversee all aspects of the food and beverage operations. From crafting creative cocktails to managing inventory and training staff, you will be responsible for ensuring quality service and standards are maintained to deliver a memorable guest experience.

Your day to day:

- Assisting in the day-to-day management of the venue, including staff supervision, inventory management, and customer service.
- Training and mentoring team members to deliver exceptional service and maintain high standards.
- Assisting with rostering, payroll, and other administrative tasks to ensure smooth operations.
- Collaborating with the Venue Manager to develop and implement strategies to drive sales, increase profitability, and enhance the overall guest experience.
- Handling customer enquiries and feedback in a professional and courteous manner, striving to exceed expectations at every opportunity.

What we need from you:

- Previous experience in a supervisory or leadership role within the hospitality industry, preferably in a pub or similar establishment.
- Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
- A passion for delivering outstanding customer service and creating memorable experiences for guests.
- Excellent organisational and problem-solving abilities, with a keen eye for detail.
- Flexibility to work evenings, weekends, and holidays as required.
- Compliant - you will need to have your RSA, RGA and first aid certificates

**Benefits**:

- Opportunities for career advancement.
- A supportive and collaborative work environment where your ideas and contributions are valued.
- Staff discounts on food and beverages, as well as other perks and benefits. Ongoing training and development opportunities to enhance your skills and knowledge.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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