Technical Account Manager

Help us use technology to make a big green dent in the universe

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

**About the role**

As a **Technical Account Manager**, you’ll lead strategic technical relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.

**What you’ll do**:
Work with the Client Partner and Client Engineering to drive deep technical engagement, value realisation, and strategic alignment across your accounts through three core responsibilities:
**Executive Technical Relationships**
- Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO_
- ︎ Build and maintain strategic relationships with customer technology leaders in assigned accounts
- ︎ Translate Kraken’s technical vision into outcomes that resonate with executive priorities
- ︎ Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle
- ︎ Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels

**Kraken and Enterprise Architecture Technical Guide to Drive Value Realisation**
- Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform_
- ︎ Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles
- ︎ Drive solution design that ensures scalability, performance, and long-term maintainability
- ︎ Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit
- ︎ Provide regular reports and updates on project status, performance metrics, and potential improvements
- ︎ Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimising disruption
- ︎ Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies

**Kraken Day-to-Day Technical Expert, Liaison, and Advocate for the Client**
- Be the hands-on technical presence that ensures customer success in the everyday_
- ︎ Triage and manage technical incidents in partnership with support and engineering teams
- ︎ Guide configuration and usage decisions to ensure best practices and optimal performance
- ︎ Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues
- ︎ Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes
- ︎ Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering
- ︎ Act as a product advocate, gathering client feedback to influence product roadmap decisions.

**What you'll need**:

- 5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar
- Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments
- Strong technical background, with knowledge of [e.g., cloud computing, APIs, databases, Python, Django, etc]
- Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered
- Ability to understand complex technical concepts and translate them into actionable insights for clients
- Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions
- Analytical mindset with attention to detail and a proactive approach to identifying and solving problems
- Customer and quality focus; highly effective at building and improving relationships Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities with a problem-solving, client-centric mindset
- Bachelor’s degree, ideally in Computer Science, Information Technology, or a related field (or equivalent practical experience).

**Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (**FR**/**EN**) to learn more about our teams and culture.**