Operations Manager

**Description**
- **Permanent full-time opportunity**:

- **Salary packaging + benefits**:

- **Great work culture**:

- **Supportive leadership team**:

- **Genuine career opportunities**

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About us...*
Royal Rehab is a leading provider of rehabilitation services in brain and spinal cord injury. Our services also include neurological and general rehabilitation, supported independent living and specialist disability services. Our vision is a world without limits for people with disability, illness and injury.
Royal Rehab is also renowned for supported accommodation services, our private hospitals, our purpose-built resort for people with spinal cord injury and community services delivering holistic quality care.

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About the role..*
Exciting opportunity for a talented Operations Manager to join our dynamic Disability Services Team and lead Royal Rehab’s Accommodation Services.
Disability Services provides supported accommodation for people with a disability in local communities across Sydney. You will work proactively and collaboratively with support workers to provide in-home support to individuals in their own home and Shared In-Home Supported Living, where people share a house staffed by residential support workers.
**Key responsibilities include**:

- Delivery of and maintaining service and quality standards
- Resource planning for Disability Support services
- Financial and budget management
- Service quoting based on assessed customer need and determined service delivery (roster of care i.e. NDIS SIL)
- Business development - preparing and implementing business plans
- Service safety and risk management
- Staff training, development, supervision and performance management
- Management of service Behaviour Support and Restrictive practice processes, determining need for specialist services
- Project work
- Managing and participating in the on-call roster to ensure on call support for supported accommodation services

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About you..*
Are you a self-motivated, practical, and diligent individual? Looking to step up to a challenge and be a part of a highly experienced multi-disciplinary team, while also furthering your career aspects? Then this is the perfect role for you
**Essential Criteria**:

- Extensive knowledge or experience in the provision of support services to people with a disability
- Demonstrated experience at a senior level managing services for highly vulnerable customers within the human services environment
- Demonstrated understanding of Person-Centred Behaviour Support, Restrictive Practices
- Knowledge of the relevant legislation impacting on human services delivery, particularly disability services
- Risk management skills to successfully manage all risks associated with customer care and safety, financial and workplace health and safety
- Demonstrated skills in managing staff, finances and resources to effectively manage organisational resources
- Excellent communication, consultation, negotiation, interpersonal and written skills

**Desirable Criteria**:

- Disability Accommodation experience
- Service quoting experience, understanding of NDIS price guide and SIL quoting process
- Demonstrated analytical skills including an ability to set and work to budgets, interpret financial and performance data

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What we offer...*
- Salary packaging + benefits (including Fitness Passport & HCF Private Health Insurance discounts)
- Flexible Work Arrangements
- Competitive hourly rate
- Friendly and close-knit team environment
- Supportive and experienced leadership team
- Genuine career opportunities

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What’s next *
**Address the essential criteria in your cover letter and **CLICK HERE TO APPLY NOW**
**Please note, only applicants that address this criteria will be considered.**
CLICK HERE FOR POSITION DESCRIPTION
The successful applicant will be required to undergo pre-employment checks including but not limited to a current criminal record check working with children check, employment history and referee checks.
**All final applicants for this position will be requested to provide evidence of their COVID-19 vaccination immunisation record or medical exemption certificate as part of the recruitment process** _We do not provide sponsorship and no agencies please._

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