IT Support Technician

6 days ago

Mount Pritchard, Australia Mounties Group Full time

**ABOUT US**

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members.

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

**ABOUT THE ROLE**

We are currently searching for an experienced and dedicated **IT Support Technician** to support our team at Mounties, located in Mount Pritchard, NSW, on a **full-time basis**

As an IT Support Technician, you will be responsible for being the first line of support for hardware and software issues across the group.

More specifically, some duties will include but are not limited to;
- Manage and resolve helpdesk requests in a timely manner and record outcomes in ticketing system.
- Assist in day-to-day system troubleshooting of user hardware and software problems.
- Maintain clear and effective communication with stakeholders.
- Perform installations and software upgrades.
- Provide printer, laptop & mobile device support.
- Assist in coordination and implementation of system updates.
- Troubleshoot, administer and upgrade LAN/WAN infrastructure to maintain speed, security and integrity.
- Create and manage user accounts and permissions.
- Manage Virtual Machine infrastructure.

**ABOUT YOU**

To be successful for this role, you should have the following:

- A minimum of 3 years’ experience in an IT Help desk support and network management role
- Knowledge and experience in Active Directory, Azure, Office 365
- Virtual infrastructure experience
- Relevant qualification in Information Technology is highly regarded
- Exceptional verbal and written communication skills
- Advanced network diagnosis and troubleshooting
- Excellent ability to multi-task and work against multiple priorities
- High level of professionalism with sensitivity to confidential information

**OUR BENEFITS**
- Be an integral part of Australia’s largest group of registered clubs
- Discounted meals
- Free onsite parking
- Supportive and inclusive team and culture
- Uniforms provided

**WHY MOUNTIES?**

We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

**GROUP WINNER OF**:

- Western Sydney Business Awards - Employer of Choice 2020
- Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
- Clubs NSW - Clubs and Community Award for Emergency Services 2023

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