Release Facilitator

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

Your Role

Working closely within an ITIL Production Support team, the role requires a thorough knowledge in ITIL methodologies, specifically Release Management. Being a conduit for the business, the role is a central point to the business stakeholders for content on the release schedule as well as facilitation of necessary communications.

The scope of the role includes but is not limited to
- Acquiring priorities from business stakeholders
- Adherence to the release schedule, facilitating the necessary development, and business teams
- Maintaining a release artefact repository for IT compliance
- Facilitation and acquiring release communications for internal / external needs

The role collates all necessary compliance requirements for software deployments in accordance to best practice. Internal and external compliance governance and audit facilitation are an important aspect of the role. Collation of Release Artifices in-line with the release schedule are required on a continued basis. Release Facilitation is required for each release planned for the production pipeline.

The release facilitator plans, and facilitates all production deployments ensuring backups, software installation, post verification testing (PVT) and suitable emergency procedures are in place and conducted.

Business stakeholder planning and communications are communicated on a regular basis in accordance to the release schedule. Ticket prioritisation, vendor facilitation,

At times the role is required to be available for emergency releases from P1 and M2 Major Incidents requiring an emergency break-fix which could require deployment on weekends.

**Your Responsibilities**:
Facilitate software releases from ticket prioritisation to production

Adhere to the eBusiness release schedule

Establish a production coordination schedule, release artifaces, communications plan for each release scheduled for production.

Work with business stakholders to obtain ticket priotisation for each scheduled release and liase with the nessesary vendor technical lead for development activities.

Maintain the release repository of all release artifactes for compliance and audit

Work with eBusiness, IT, business stakeholders and users to establish best practice principles

Assist and support in achieving departmental goals and objectives

**Qualifications**:
Your Skills & Experience

**Essential**:
University degree or equivalent experience in the field of Insurance, Business Systems, Information Technology or equivalent

Production Support ITIL experience

Experience working with JIRA, Confluence and ServiceNow

Experience in Release Management within a production support ITIL team

Demonstrates strong customer service and technology comprehension

A strong verbal and written communicator with effective presentation and communication skills

A team player

Flexible and open to the challenges of a fast pace, changing environment

Able to effectively prioritise workloads and display excellent time management skills

Customer oriented both internal and external & able to build relationships across teams and customer organisations

Takes a systematic, disciplined and analytical approach to problem solving

Ability to work in a challenging and delivery focused environment

The ability to work to agreed deadlines

**Desirable**:
Ideally has exposure and knowledge to insurance business systems and channels typically used via Sunrise Exchange, Steadfast SCTP, AON EMBS and Web Portals.

A background of working within an eBusiness environment or environment with a strong business conduit presence.

Policy Administration insurance platform experience

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.