Customer Experience Social Agent

1 week ago

Brisbane, Australia Beginning Boutique Full time

Beginning Boutique has been a leader in the women’s fashion online retail field since 2008. Being the go-to for the latest apparel and accessories, and designing must-have pieces for every important moment in our customer’s lives.

Based in Brisbane, Australia, we’re looking for excellent people to join our expanding team. We love people who love what they do, push boundaries and strive for personal excellence.

**What does this role involve**:
As the Customer Experience Social Agent, you will be responsible for chatting to our customers via Facebook, Instagram, TikTok, Twitter and maybe even a little phone and live chat. If you love having fun conversations with your best friend on social media, this role is for you. You will be the voice of the brand, interacting with customers when they tag us in the stories or posts, enquiries or questions about products, their orders + more

**Key responsibilities**:

- Respond to comments and customer queries on all social media platforms to provide responses which are clear, transparent, personalised and well-written.
- Confidence and experience in helping customers and resolving issues whilst maintaining a professional can-do mindset.
- Excellent listening, written and verbal communication skills.
- Be the primary point of contact for customers, build trust, investigate issues and provide appropriate solutions. Identify and assess customers' needs to achieve satisfaction whilst following up to ensure resolution.
- Night time and Weekend posting on our social media platforms as required

**About you**:
The ideal applicant will have the below skills and experience;
- Possess excellent attention to detail, strong time-management and great organisational skills.
- Ability to coordinate multiple interactions and complete tasks on time with little supervision.
- Proven work experience in customer service and community management.
- Good understanding of popular social media platforms and online behaviour.
- Excellent verbal communication and written skills.
- Availability to work on a 24x7 Monday to Sunday roster. - this will predominantly have weekend and evening work.
- Demonstrate high ability to problem solve
- Take initiative and authority of your role to give our customers a positive experience

**What we can offer you**:

- Flexible and remote working arrangements available
- Awesome employee discounts
- Training and development focus for staff
- Fully stocked snack and treat cupboard
- Free coffee (Campos, of course) and any milk you could ever desire
- Excellent workplace culture:

- Regular team events
- Work a team that loves what they do
- Work with like-minded people who are passionate and experienced in their fields
- A culture that supports on your health and wellbeing
- We donate 1% of proceeds to our charity partners through our BB Better initiative
- We have a sustainability and ethical targets
- We work with charities year-round
- Only successful applicants will be contacted. _

**Job Type**: Casual

**Salary**: From $25.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating roster
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

Application Question(s):

- Are you available both Saturday and Sunday?

**Experience**:

- Customer service: 1 year (preferred)
- E-commerce: 1 year (preferred)

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