Ndis Service Delivery Manager

2 days ago

Bella Vista, Australia Ezy care pty ltd Full time

We are seeking an experienced professional and passionate NDIS delivery Manager, to manage and grow our NDIS business. You will be working part-time initially for 2-3 days a week (32 to 48 hours per fortnight) and there is potential for full time hours as the company grows.

**Background**

**The Opportunity**

You will be working with a dedicated team of professionals who are passionate about building a sustainable organisation that enhances the lifestyle of people with disability.

You will assist in building our launch campaign for a range of services.

You will be responsible for managing our NDIS operations with the assistance of the company directors and you will be provided with the resources required to kickstart the operations.

**The Role**

Primary point of contact for participant intake, leading the support service delivery team and client outcomes, whilst liaising with the Manager. This includes managing client’s enquiries, complaints and feedback.

Day to day management of NDIS services and business operations, ensuring efficient, safe and high quality of client supports and services.

Support workers recruitment and workforce scheduling and planning.

Providing leadership in the development of SIL quotes and rosters of care.

Ensure compliance with policies, procedures and systems.

Build and maintain a viable and stable customer base.

Assessing client needs, recommending and explaining the relevant NDIS services offered by the business

You must have:
Excellent written and verbal communication skills.

Demonstrate knowledge of NDIS operations.

NDIS workers screening and National Police Check.

Computer literacy and capacity to use cloud based software.

**Selection Criteria**

Knowledge of NDIS practice Standards and funding models practice approach, developing and implementation of tailored-care plans.

High Level consultation skills with people living with disability, or chronic conditions, whilst demonstrating awareness of the key issues faced by people with disabilities or chronic conditions and the importance of choice and control regarding the support they receive.

**Job Type**: Part-time
Part-time hours: 24 per week

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bella Vista NSW: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- working with NDIS participants: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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