Customer Service Manager

2 weeks ago

Adelaide Region SA, Australia Rentokil Initial Full time

**ABOUT THE COMPANY**

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

**ABOUT THE ROLE**

Rentokil Initial has a fantastic opportunity for a **Customer Service Manager to join our team based in Adelaide.** You will be working in a dynamic, ever evolving environment. **As the Customer Service Manager you will lead and empower the team to deliver a consistent "wow" experience to our clients ensuring our continued growth and success.**

**The key responsibilities for this position are to**:

- Supervise, lead and develop the Customer Service and Internal Sales team
- Ensure the construction and delivery of individual and team KPIs
- Ensure the team's Performance Management processes are in place and adhered to
- Analyse customer service data to ensure exceptional customer service levels are maintained
- Identify and deliver training needs including cross skilling for team efficiency and consistent service delivery
- Identify areas of growth and opportunity as a result of customer contact internally and externally
- Oversee all customer feedback ensuring appropriate and timely responses
- Support and encourage a culture of continuous improvement within the team
- Previous experience managing a team
- Background in managing a customer service / planning team
- Proven success managing a team's customer service metrics
- Exceptional written and verbal communication skills
- Advanced skills in accounts payable and receivable
- Advanced skills in customer retention and account management
- Ability to problem solve in a fast paced, highly pressurised environment
- Natural ability to build strong rapport with team members, branch contacts, field technicians and external customers

As part of the recruitment process, you will be required to complete the pre-employment medical, police and reference checks.

If you are looking for the opportunity to advance your career in a customer focussed management role at a global company this is the role for you **APPLY NOW

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