Administrative Officer

**Join Our Award-Winning Team at BCOGNITIVE**

Are you an organised, detail-oriented individual looking to grow with a company that values innovation, inclusivity, and excellence? BCOGNITIVE, winner of the Best Workplace Inclusion Program at the 2024 Australian Disability Service Awards, is seeking a dedicated Administration Officer to support our expanding operations.

**About Us**

At BCOGNITIVE, we specialise in providing support coordination, recovery coaching, and tailored services for NDIS participants. We’re a team driven by a commitment to inclusivity, teamwork, and making a meaningful impact on people’s lives.

**About the Role**

As an Administration Officer, you’ll play a key role in ensuring our office runs efficiently while contributing to a positive and welcoming environment. This position offers significant room for growth, with future responsibilities that allow you to develop your career and take on leadership within the business.

**Key Responsibilities**

**Administrative Support**

Maintain and update client records in compliance with NDIS guidelines.

Schedule appointments, meetings, and events for staff and clients.

**Data Entry and Reporting**

Input and manage data in relevant systems, ensuring accuracy and confidentiality.

Prepare reports for internal use, including service tracking and performance metrics.

**Customer Service**

Greet visitors, clients, and staff warmly and address inquiries promptly.

Provide assistance to clients, support coordinators, and recovery coaches as needed.

**Document Management**

Create, edit, and distribute documents such as invoices, service agreements, and meeting agendas.

Ensure all paperwork and filing systems are up-to-date and organised.

**Resource Management**

Monitor and order office supplies, ensuring the office is always well-stocked.

Manage bookings for office spaces, equipment, or vehicles if required.

**Document and Compliance Management**

Maintain accurate records, prepare reports, and ensure compliance with NDIS standards.

**Possible Future Responsibilities**

As you grow in the role, you’ll have the opportunity to take on advanced responsibilities, such as:

- Overseeing daily operations, managing workflows, and improving efficiency.
- Basic Finance tasks
- Assisting with staff onboarding and fostering a collaborative team culture.
- Implementing and maintaining office systems, processes, and policies to support the company’s growth.
- Leading administrative projects, system upgrades, and new service rollouts.
- Contributing to strategic planning, and stepping into a leadership role within the administration team.

**What You Bring**

At least 2 years of Administration experience

Strong organisational and multitasking skills with an eye for detail.

Proficiency in Microsoft Office, Google Workspace, and basic graphic design using Canva.

A proactive and adaptable approach to challenges and opportunities.

Excellent communication and interpersonal skills.

Experience or knowledge of the NDIS (highly regarded but not essential).

**What We Offer**

A supportive work environment that values your personal and professional development.

A clear pathway for career progression, with opportunities to take on advanced responsibilities and leadership roles.

The chance to work with an award-winning team, making a meaningful impact in the community.

**How to Apply**

If you’re ready to grow with a company that’s making a meaningful difference, we’d love to hear from you To apply, please submit your resume along with a cover letter addressing the following questions:
1. What does a positive work environment mean to you, and how do you contribute to creating it?

2. Can you share an example of how you’ve demonstrated proactivity in identifying and solving a problem?

3. What do you consider to be your greatest strength, and how does it benefit a team?

We look forward to hearing from you

**Job Type**: Part-time

Pay: $26.92 - $35.90 per hour

Schedule:

- No weekends

**Experience**:

- Administration: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 24/02/2025